Decision maker phone call after mandatory reconsideration request

Charlie_Alumni

Not everyone receives a text telling them the outcome @Henri01

Henri01

Hi Charlie, do you know if they call and ask them questions it's looking like a good outcome tia

Henri01

Why would pip phone me and ask if I had been in prison, on holiday been in a care home, if I was still on the same medication ,same bank details if I wasn't going to be awarded, seems a bit cruel,

Holly_Scope

Hi @Henri01 it's hard to say for sure but hopefully you'll hear back soon. I think this call was to gain some additional information as part of the process. Fingers crossed that you get a positive result though 🙂

Henri01

Hi Holly I forgot about the bank holiday, so hopefully it won't be long, if I get awarded, they asked if my bank details are still the same and something about a lump payment

Holly_Scope

Ooooo that does sound very positive @Henri01. Please let us know when you hear back from them 😀

Henri01

Holly they also asked if I'd been in hospital, a care home or prison, since I started my claim, and if I'm still on the same medication

Henri01

Turned down again I don't see the point of the phone call, asking questions about being abroad, care home and prison and lump sum built my hopes up for nothing

Rosie_Scope

Sorry to hear that @Henri01, that must be really disappointing news. If this was for your mandatory reconsideration, the decisions are often similar or the same to what happened when you first applied which can be frustrating to hear. Many people find that their tribunal results are better, so if you're feeling up to challenging it again it's well worth a go.

Appealing a benefits decision | Disability charity Scope UK

Henri01

I can't understand why they would ask all those questions, just to turn me down, It was ridiculous and cruel , build my hopes up, to be honest I couldn't hardly understand what he was saying I had to ask to keep repeating the questions,

Henri01

I think they made the decision before the phone call to be honest, no intention of changing the original decision at all, cruel and unessery, shouldn't of bothered to ring and ask those questions

Rosie_Scope

Hi @Henri01 Sometimes they'll ask the standard questions just to tick the boxes, it doesn't necessarily mean that a claim has been awarded or changed unfortunately.

It does feel cruel if you then receive a negative response and I can understand why you might have got your hopes up after what they asked. It can be a really stressful process to go through, hope you're doing okay.

Henri01

I'm fine just a annoyed, like I said I'm sure the letter was sent out before the phone call, the man phoned my at 4.30 last Thursday, it was bank holiday weekend and I got the letter this morning, its second class, and usually takes about 2 weeks for anything from dwp and pip, doesn't add up rosie, thanks for concern hun x

Trevor_PIP

@Henri01 hard luck on the MR decision but as Rosie stated, usually the award stays the same with a MR. It is upsetting, the whole process is. Your next step is a tribunal and outcomes are a lot better. Calm down for a day or two and apply. Best of luck!

gemd

good morning all

I had a few missed calls last week and I called them back and the DM dept had a note left to ask me if I’d been in prison, checked bank details are the same, been in a care home, hospital etc.. and whether I can manage lump sum pymts. This is my MR. The gentleman then went on to say that a letter will be In the post within the next 7-10 days.

I called back yesterday and selected option 3 and spoke to someone in the MR dept. I asked about updates. He didn’t give much away and said that a decision was made on the 12th Dec and to wait for the letter. This tells me I haven’t been awarded and my conditions have worsened in the last year.

gemd

The anxiety is heightened, can’t sleep, eat as I keep thinking why would they put you through all that and ask those types of questions to then say No Award.

Trevor_PIP

@gemd the questions you were asked are standard for a pending award or not. But claimants have been successful after get asked those questions. Await the decision letter. You called for an update, but the DWP do not always give out PIP decisions over the phone, this is why he did not give much away. You cannot read anything into all this, you could have been successful too! It is a stressful process, but try and stay calm and await the Decision Letter.

gemd

thank you for your reassurance. Really appreciate it. It’s so nerve racking.

Trevor_PIP

@gemd thanks and relax a bit.