Pip incorrectly cancelled claim as they lost the paperwork

latedame
latedame Community member Posts: 1 Listener
in PIP, DLA, and AA
Hello, I am just after some guidance. We recently sent our renewal form back in via recorded delivery well within the deadline. Then we get a letter to state that our request has stopped as they never had said form. Letter dated a week after they stopped it. Call up, have evidence it was received. They even confirmed it was and they’d be reopening it. Blamed a system glitch that loads of letters were sent out in error. Confirmed nothing would change, they’ll won’t stop payment until they’ve reviewed the paperwork. 
This morning we’ve had other letters from council to say our circumstances have changed because they have obviously been advised my DWP.
What can I do about this as DWP already said they were wrong & now they’ve notified others so it’s going to affect more than just this claim. We can’t just call council &’say it’s wrong that DWP were wrong because without something in writing they don’t have to believe us. I’m at a loss now.
I can’t call them till Monday but should a complaint be logged? 

Comments

  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    You will need to contact your local Authority on Monday and tell them that that your PIP hasn't been suspended. The very likely reason for you receiving that letter is because PIP do often share information with a local Authority. It shouldn't be anything to worry about.

    I don't think there's anything to complain about and your benefits (housing benefit, i'm assuming) will just continue as normal.

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