Adult disability payment.

Gemma1988

I got moved from pip to adult disability payment as there was a change to my disabilities I sent the "how your disability affects you" form back in February and it is now August and I still haven't had any sort of correspondence from them. Is this waiting time normal?

poppy123456

I know there’s long delays with ADP decisions because of the backlogs. All you can do is wait. 

Gemma1988

Thanks for the reply and info.

anz

Wow, long wait. I sent my brand new application for ADP in on the 19th June. Gemma1988, have you heard back from your application yet? 

Gemma1988

I phoned up a couple of days ago as I still hadn't had a response and the man I spoke to said it's been passed to case manager and they're looking into it, I'm hoping this is a good sign.

Biscuits_with_Tea

I too am at the stage where I have had the telephone assessment and contacted them about 3 days after it and they said it's still being written. I know I just have to be patient as they are probably overwhelmed at the minute.

ComeAlongPond

Sorry this is long, but if you have been waiting for a long time to get an answer from ADP it really could help you.  I have all of the following officially confirmed in writing from a member of the customer service staff from Social Security Scotland (ADP).

It's been suggested to me by an ADP chat operator that the following could be a system wide problem for certain claimants claiming ADP.    I have it officially and in writing from them that they know of two cases of the following (mine and another person) but also that there could be any number of other people’s claims being affected by this. As far as I can tell they are not contacting anyone to let them know.  I assume they will be blaming the back log.  I only found out because I contacted them and was persistent. I think this may be a scandal about to break

So...I sent in my application to change from PIP to Adult Disability Payment at the beginning of April 2023, when they asked me to do so.  My PIP award ran out in June 2023.   I’ve contacted them a couple of times for an update and I know from their chat op (so it's in writing) that the first time my switch over claim form was looked at was on or around the 23rd of October, that’s around 7 months waiting time.

But......Apparently there is an IT issue with my profile which means that they cannot download my information to assess my claim. There is also an issue with downloading my information from the DWP.  They have all of the information they need from me, they've had it since April 2023, they just can't download it because their IT system is broken.  My claim cannot be assessed until they fix their IT.  I have this in writing.

They won’t let me re-upload the claim form for, what they say are, legal reasons and they won’t let me post it to them via snail mail either. Apparently if I sent it in the post the people in the mail room would just scan it and upload it to my broken profile 🤯???  Yes, they actually said this to me.

The current wait time to speak to a case manager is 7 days, but I've been told even they can’t help me at all until their IT support fix the system issue.  I have this in writing from them also.   Apparently the call will just be to see what [temporary] resolution they can offer me. I don’t know if they meant financially or just platitudes.   I was told by a member of staff that my case manager would call today and they even asked me to book a time with them.   They didn't call.    I've now been told by another member of staff that I was lied to and they do not take call bookings for case managers as they are so busy, so the case manager was never going to call me.  Thank you for wasting my morning, Social Security Scotland.

So my life is on hold until they fix their computers. I don't know if they will let me keep my award once assessed, so I could at any time lose this income and, as a result of this, my home.

Remember......they are not contacting anyone to let them know. 

I know I keep saying that I have things in writing, but I want to be sure that I do not face reprisals because I have spoken out.  I experienced terrible issues when originally applying for PIP.....I mean....horrific......so much so that I received two substantial, financial compensation payments in respect of their treatment of me.  Again, all verifiable just in case official people skim the forums.  Paranoid....me?......😨 Under the circumstances, you bet I am.

If you are still waiting for an answer, call them up and check your account isn't one that is affected. We’re going to submit a freedom of information request to see how many people are being affected by this (I urge you to do the same) and I am definitely going to look at legal advice as it's making my disability worse.  It feels in some way discriminatory that -amongst the around 93,000 successful applicants so far- that myself and -apparently- 1 other person are currently in limbo because Social Security Scotland's computers are broken.

Thank you for reading this.

Ellie.

Biscuits_with_Tea

@ComeAlongPond Oh dear that sounds awful and I really hope that it all gets resolved for you soon.

As it happens I did speak to someone and they told me that my report has now been written and it's at the last stage now where I should expect to receive a letter in  the next 7 - 10 days. 

ComeAlongPond

Biscuits_with_Tea said:

@ComeAlongPond Oh dear that sounds awful and I really hope that it all gets resolved for you soon.

As it happens I did speak to someone and they told me that my report has now been written and it's at the last stage now where I should expect to receive a letter in  the next 7 - 10 days. 

So glad you had positive news. 

Biscuits_with_Tea

@ComeAlongPond Thank You and hopefully everything will be resolved for you soon too