Received UC email at 2:18am 21/8/23

Middleton
Middleton Online Community Member Posts: 258 Empowering
in Universal Credit (UC)
Hi Does this seem like a normal email?

Im on LCWRA and have never received such a notification before.

You must accept your commitments before we can make any payments to you.

Sign in to your online Universal Credit account and go to 'Accept your commitments' in your to-do list.

If you do not do this by the due date, you will not be paid and you will not be entitled to Universal Credit.


From,

Universal Credit

I checked and it was to update mobile no!

And to accept commitments-but as I'm on LCWRA I have no commitments per see, other than to check journals etc... am I missing something here?, as had I missed this notification, they would have stopped my benefits, which seems a bit abrupted to me

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Yes, there's been quite a few people with LCWRA that have had to accept commiments in the past few days, my daughter being one of them. Makes no sense really because when she was found to have LCWRA the same commiments were accepted.

    Although you have LCWRA then you still have commiments, which would be to agree to report all changes. It's correct that you need to agree to them because otherwise you won't receive your money.
  • lillipeth
    lillipeth Online Community Member Posts: 41 Contributor
    Hi I had this over the weekend too and could only log on this morning. Was nothing to worry about (but of course I did anyway lol) maybe it was just them sorting out their system or something. As long as you accepted the commitment (mine was just to keep details up to date and log into account regularly) then it will not effect your payment x
  • Jimm_Alumni
    Jimm_Alumni Scope alumni Posts: 5,717 Championing
    As someone who has dealt with protecting people from phishing emails this is a terribly written email. When I first read your post I just straight up assumed it was an attempt to steal login details. It has all the hallmarks of phishing, "login using this link or you won't get money".

    Hope it's all alright anyhow
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Jimm_Scope said:
    As someone who has dealt with protecting people from phishing emails this is a terribly written email. When I first read your post I just straight up assumed it was an attempt to steal login details. It has all the hallmarks of phishing, "login using this link or you won't get money".

    Hope it's all alright anyhow

    That's the exact email that UC send and very typical of DWP. UC login is secure and before logging in if you haven't logged in for more than 7 days then they always send a code to either a mobile or your email, which ever you chose when you first applied. Once you log in, if it's not a public shared device then you can tick the box to allow access without a code for 7 days.

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