Rollator on London buses

Eden23
Eden23 Community Member Posts: 6 Listener
edited September 2023 in Transport and travel
Hello -  I've recently acquired a rollator and wondered about using it on London buses. Will drivers lower the ramp for me or is that only for wheelchair users? I think I'd be OK boarding at the front but getting out could be difficult. Could I ask the driver to lower the ramp?

Comments

  • Kimi87
    Kimi87 Community Member Posts: 8,721 Championing
    They should do that for you automatically when boarding and when getting off. 
    I don't live in London but my local bus company always lowers for me when I have my shopping trolley, I never have to ask. 
  • Jimm_Alumni
    Jimm_Alumni Scope alumni Posts: 5,713 Championing
    Hi @Eden23, Transport for London have fairly extensive document on accessible travel in London. There's a link to the full document here. I will however pick out the information specific to your answer to save you having to go through it all.

    Help from staff on buses All bus drivers are trained to help customers who need extra assistance by:
    • Pulling in close to the kerb to reduce the gap
    • Lowering the bus to reduce the step up
    • Extending the accessibility ramp if needed
    • Requiring customers to make space for wheelchair users, unless it is unreasonable for them to do so
    • Waiting until you’re seated or holding on before pulling away

    I hope this helps :)

Categories