Electric won't top up, I don't know what to do — Scope | Disability forum
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.
Please read our updated community house rules and community guidelines.

Electric won't top up, I don't know what to do

Fluffy50 Community member Posts: 4 Listener
edited September 2023 in Start here and say hello!
Hello. I am with British Gas and my electric meter won’t top up online or at the shop. I have less than £5 on my emergency and they won’t come out until October. My husband is on home oxygen and I have told them that in may texts. I don’t know what to do. Can any one advise me please.


  • Adrian_Scope
    Adrian_Scope Posts: 11,011 Scope online community team
    edited September 2023
    Hello @Fluffy50, did British Gas get back to you about this? 
    If your electric is still low, do you have somewhere safe you and your husband can go in the mean time such as with a neighbour or a family member? I know it isn't ideal but it might temporarily.

    Are you on the priority register at all? And have they given any reason as to why it won't top up? I'm also going to ask the team to speak to our Disability Energy Support service to see if they have any suggestions for you. 
    Community Manager
  • Fluffy50
    Fluffy50 Community member Posts: 4 Listener
    Hello. There is no where I can go. Yes we are on the priority list. Someone has said it is the hub and it should take about 24 hours and I spoke to someone today they said about a week. This has been going on since 16 August. Thank you
  • Fluffy50
    Fluffy50 Community member Posts: 4 Listener
    I have £30 out standing that I can't put on the meter manually as they keep saying to do. When I do it comes up failed.
  • jeanlafont
    jeanlafont Posts: 17 Connected
    whom owns said metre ask to fit a new one and say if not i will change company sorted maybe. and buy
    a electric heater or gas camping stove for now good luck.
  • Jimm_Scope
    Jimm_Scope Posts: 2,705 Scope online community team
    @jeanlafont I'm not sure you read the whole thread? They know who owns the meter and I'm not sure they have the money to be shelling out for a heater or camping stove + energy costs just now.
    They/Them, however they are no wrong pronouns with me so whatever you feel most comfortable with
    Online Community Specialist

    Concerned about another member's safety or wellbeing? Flag your concerns with us. 
    Want to give us feedback? Complete our feedback form now.
    Opinions are my own, such as mashed potato being bad.
  • Fluffy50
    Fluffy50 Community member Posts: 4 Listener
    Thank you all. They came in yesterday and changed the meter. I have electric now.


Complete our feedback form and tell us how we can make the community better.