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PIP assessment complaint.

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onlymeagain
onlymeagain Community member Posts: 58 Contributor
I want to make a complaint about my IAS assessor. They were very rude, very slow and had no knowledge of my condition and medication.
But I can only find phone numbers as a way to complain and I don't do phones. Plus I would like it in writing. Is there an email or address I can use?

Comments

  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,911 Championing
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    Hello @onlymeagain

    I'm so sorry that you had a difficult time with your assessor. I don't think there is any public email for the DWP regarding PIP.

    The GOV Website lists the PIP postal address as:
    Personal Independence Payment
    Post Handling Site B
    Wolverhampton
    WV99 1AH
    I hope that helps!
    Hannah - She / Her

    Online Community Coordinator @ Scope

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  • chiarieds
    chiarieds Community member Posts: 16,200 Championing
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    If you want to make a complaint to IAS, there's a leaflet about this with an address at the end: https://www.mypipassessment.co.uk/media/2333/117766-atos-complaints-leaflet-a5-8pp-v2-tm.pdf
    I'd just add that whilst there's absolutely no excuse for your assessor to be rude, they don't need to know about a claimant's condition/disability, as PIP is an assessment of a person's functional ability to reliably do the 12 activities that are looked at.
    Have you had your decision letter yet?
  • memo899
    memo899 Community member Posts: 6 Listener
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    Hopefully it will just be how they come across. My assessor was very slow, my appointment ended up been 1hr 53, sounded like she didn't want to be doing the job , and because of her tone she did sound abit condescending when asking questions, and asking the same questions different ways as if to get a different answer, but it seems she recommended a full award. It's no excuse, because it really does cause alot of unnecessary stress and anxiety. 
  • onlymeagain
    onlymeagain Community member Posts: 58 Contributor
    edited September 2023
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    memo899 said:
    Hopefully it will just be how they come across. My assessor was very slow, my appointment ended up been 1hr 53, sounded like she didn't want to be doing the job , and because of her tone she did sound abit condescending when asking questions, and asking the same questions different ways as if to get a different answer, but it seems she recommended a full award. It's no excuse, because it really does cause alot of unnecessary stress and anxiety. 
    Unfortunately it wasn't. They only gave me 8 points for daily living/care. They claimed I could do all the activities because my condition only causes some 'tiredness'. It's far more than that. He kept interrupting me and on one occasion he said an answer for me and then wrote that on the report. Luckily the DM decided not to go with the assessors report but use my evidence and info as well as the form my GP was asked to fill in. So I will continue to get enhanced care and mobility.
  • onlymeagain
    onlymeagain Community member Posts: 58 Contributor
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    Hannah_Scope  Thank You. I want to complain to IAS rather than DWP as they actually did their job and realised the assessors report was not a true reflection at all.



  • onlymeagain
    onlymeagain Community member Posts: 58 Contributor
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    chiarieds said:

    I'd just add that whilst there's absolutely no excuse for your assessor to be rude, they don't need to know about a claimant's condition/disability, as PIP is an assessment of a person's functional ability to reliably do the 12 activities that are looked at.
    Have you had your decision letter yet?
    In my review form I put why I couldn't do certain activities and the help I needed, but he wrote on his report I could do it because my condition only causes some tiredness, which is untrue. So that's what I mean by he didn't know about my condition/disability.
    I have had the decision letter and the DM kept me on enhanced living and mobility. 
  • memo899
    memo899 Community member Posts: 6 Listener
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    memo899 said:
    Hopefully it will just be how they come across. My assessor was very slow, my appointment ended up been 1hr 53, sounded like she didn't want to be doing the job , and because of her tone she did sound abit condescending when asking questions, and asking the same questions different ways as if to get a different answer, but it seems she recommended a full award. It's no excuse, because it really does cause alot of unnecessary stress and anxiety. 
    Unfortunately it wasn't. They only gave me 8 points for daily living/care. They claimed I could do all the activities because my condition only causes some 'tiredness'. It's far more than that. He kept interrupting me and on one occasion he said an answer for me and then wrote that on the report. Luckily the DM decided not to go with the assessors report but use my evidence and info as well as the form my GP was asked to fill in. So I will continue to get enhanced care and mobility.
    Im sorry that happened, I lost my mobility rate in 2019 because I went to my appointment alone, my support worker took me and went in with me, she just barely faced lied. My neighbours assessor said he could walk fine and he only had 1 leg. I think thankfully alot of the DMs know that there lies don't match with experts diagnosis. My health conditions make me exhausted, literally from the moment I wake up to the moment I go to sleep I'm exhausted and alot of people think it's an over exaggeration. Luckily there's a ridiculously high rate of appeal success. I'm glad they saw sense in your case and you don't need to stress about an appeal but definitely put in a complaint. 
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