Video assessment help needed — Scope | Disability forum
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Video assessment help needed

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Sev68
Sev68 Community member Posts: 13 Listener
in Employment and Support Allowance (ESA)
Today got letter that I have a video assessment on 05/10 ,Even though I told them I have serious Social Anxiety and find it difficult to talk or look at people I don't know,If I rang them would there be a chance they could change it to a telephone assessment? I'm petrified and don't know what to expect! Any information or help would really appreciate it, It's for Lcwra. 
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  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,978 Disability Gamechanger
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    I believe you can request a telephone LCWRA appointment @Sev68. Do you feel comfortable requesting a telephone LCWRA appointment?  :)
    Community Volunteer Adviser with professional knowledge of education, special educational needs and disabilities and EHCP's. Pronouns: She/her. 

    Please note: if I use the online community outside of its hours of administration, I am doing so in a personal capacity only.
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  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,912 Disability Gamechanger
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    @Sev68 I'm sorry they didn't take that into account when making the appointment. As L said, you can call and request a phone appointment instead. Please let us know how you get on :) 
    Hannah - She / Her

    Online Community Coordinator @ Scope

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  • Sev68
    Sev68 Community member Posts: 13 Listener
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    Hi Hannah thank you so much for reply,I do have issues facing or looking at anybody even with family,I'm sort of ok with talking but I do get flustered and agitated and tearful, I will have someone with me to help me ,So if I call on Monday morning will they change the appointment to telephone have you heard of someone doing this? Sorry if I'm not making sense but I'm really struggling with the appointment my mind has gone to mush since receiving the letter. Again thank you for the help and support. 
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  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,912 Disability Gamechanger
    edited September 2023
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    Members have requested it. I don't think I have ever had someone denied. I know some members have had to wait a little longer for another appointment to be available. I'm so sorry you are struggling. I'm glad to hear you'll have someone with you! 

    Just give them a call on Monday and request. Seeing it's for LWCRA you could even ask over your UC journal? 
    Hannah - She / Her

    Online Community Coordinator @ Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
    Want to give us feedback? Complete our feedback form now.
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