PIP telephone assessment — Scope | Disability forum
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PIP telephone assessment

pinemartine Community member Posts: 53 Courageous
Hi, everyone.
Yesterday morning, my mobile showed unfamiliar mobile number. I picked up anyway and it was from DWP.
She said she wanted ask a couple of questions about my PIP application. I hadn’t received any advance notice or warning about assessment, so I thought she wanted me to ask permission to access to my GP or something.
I asked if it was an assessment and she told me she wanted ask questions for me to avoid assessment. 
She started asking a lot of questions which were actually telephone assessment. I suffer from anxiety and panic attacks so I wanted my friend to support me for the assessment but obviously I couldn’t arrange that without any warning.
 I also suffer from insomnia. I only had a few hours sleep and my brain was not working properly. I was overwhelmed and nervous. I don’t think I told her everything I wanted to say.
Can they call you for the telephone assessment without advance notice?
I know if the decision is wrong, I can appeal but it’s another heavily stressful situation.
is there anyone who had same experience? What did you do about it?


  • bg844
    bg844 Community member Posts: 3,883 Disability Gamechanger
    Yes, they can call without prior notice. You have had something called a 'paper based assessment' which basically means that there was enough detail on your form along with any evidence to assess you without actually seeing you, I know you did receive a phone call but this is common when there are a few things that need clarifying for the Healthcare Professional to write a report. Paper based assessments are generally seen as a good thing.

    Once DWP receive your report back, you should expect a decision within 2-12 weeks.


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