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Dla application not received

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vicki83
vicki83 Community member Posts: 1 Listener
in PIP, DLA, and AA
Hi I sent a dla application for my daughter over 5 weeks ago and have no had a text or letter to say it’s been received. 
I’ve tried to call and speak to somebody about this but the call always cuts off. I am concerned the application with all the evidence and important documentation has gone missing. Is there anyway I can check it has been received or a direct number I can call as all the options on the general number leads to somebody who “cannot help” or cuts me off :( 
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  • poppy123456
    poppy123456 Community member Posts: 55,107 Disability Gamechanger
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    They don’t always send a text to confirm it’s been received. The only way to know is by ringing the DLA helpline. Best to ring is usually as soon as they open at 9am. This is the only phone number for DLA. 

    Disability Living Allowance (DLA) Helpline

    Telephone: 0800 121 4600 
    Textphone: 0800 121 4523 

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • Rosie_Scope
    Rosie_Scope Posts: 2,546 Scope online community team
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    Hi @vicki83, welcome to the community. Sorry you're having trouble with your daughter's DLA. Did you manage to get any proof of posting when you sent the forms off?

    It must be frustrating, but perhaps it's worth trying again with the phone calls to see if you can get through to someone who can help. 

    I hope you're able to get some answers soon, keep us updated :)
    Rosie (she/her)

    Online Community Coordinator @ Scope

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