Confusing and lengthy process — Scope | Disability forum
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.
Please read our updated community house rules and community guidelines.

Confusing and lengthy process

jo0911
jo0911 Community member Posts: 4 Listener
Hi everyone,

I’m new here. Hope everyone is okay?
I’m hoping for some insight into my process and opinion on what may be happening?
I applied for PIP on 21/06/23 using a disability advice charity. I had a telephone assessment on 09/08/23, then a letter later in August to say they had the information needed to make a decision. In the meantime my surname had changed and they wrote to me in September to ask about that, I replied by letter then in October they wrote to ask for documentation to verify my surname change which was posted back on the same day. I have called several times and have been told my claim is still under review. They had the information from my application and assessment in August though to make a decision. I still have no update (today is 09/11/23). Does this sound familiar at all? I just have no context as to what is happening here. Thank you. 

Comments

  • Hannah_Scope
    Hannah_Scope Posts: 7,194 Disability Gamechanger
    Hello @jo0911

    Sorry to hear that it is taking a while for them to get back to you. Unfortunately waiting times have been long. It is a familiar occurrence we hear on the community from other members. Also when they have sent additional information on request. I hope you hear something back soon :)
    Hannah - She / Her

    Online Community Coordinator @ Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
    Want to give us feedback? Complete our feedback form now.
  • poppy123456
    poppy123456 Community member Posts: 52,298 Disability Gamechanger
    Sometimes decisions take longer than others. We usually advise up to 12 weeks but sometimes it can be longer. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • jo0911
    jo0911 Community member Posts: 4 Listener
    Hi everyone I have an update. My original claim went in in June, and I received a text this morning to say I have been awarded PIP and to wait for a letter with more details (the letter can take up to 2 weeks apparently?). It’s looking like a 5 month period from claim to award then. I wish I knew what my award looks like in terms of low/medium/high rates etc but only another 2 weeks to see.
  • poppy123456
    poppy123456 Community member Posts: 52,298 Disability Gamechanger
    Great news. You can ring PIP to ask what you've been awarded and they will tell you. You can also ask when to expect any money owed into your bank and they will tell you what day.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • jo0911
    jo0911 Community member Posts: 4 Listener
    Thank you Poppy, I’m so glad I used a charity to help me with the application as I don’t think I would have considered how to best explain how my life is affected (PTSD and a disc prolapse). I also found my telephone assessment very supportive and the nurse prompted me a lot which helped. For example, I said I didn’t need aids to help clean myself and she asked if I used anything like a long handled sponge etc which I do and I hadn’t realised that was an aid. I’m now waiting (about 10 weeks so far) to hear if my little boy is awarded DLA for his medical conditions but I didn’t use a charity for that.
  • Albus_Scope
    Albus_Scope Posts: 2,883 Scope online community team
    Excellent news @jo0911 I'm so happy for you!  I'll be keeping everything crossed for your little ones DLA. 
    Albus (he/him)

    Online Community Coordinator @ Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
    Want to give us feedback? Complete our feedback form now.
    Opinions expressed are solely my own.
    Neurodivergent.

Brightness

Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.