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Article in the Guardian talking about how the DWP uses AI re benefit claims

IMStruggling

https://www.theguardian.com/society/2023/jul/11/use-of-artificial-intelligence-widened-to-assess-universal-credit-applications-and-tackle

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poppy123456

Not another thread. Sorry but we've had so many of these in the past week or so. This doesn't say anything different to what we've heard before.

IMStruggling

poppy123456 said:

Not another thread. Sorry but we've had so many of these in the past week or so. This doesn't say anything different to what we've heard before.

I can't see any other threads on here about the DWP's use of AI. Can you post links to some of these threads so that I can have a read please? You are the Admin of this forum, correct?

Albus_Alumni

No @IMStruggling Poppy is just a very helpful regular. You'd be looking for any member with "_scope" in their name if you need a moderator.

The main thread is pinned to the top of the page, but is here if you want to read.

But you're correct, I've not seen any threads relating to the govs use of AI. Slightly worrying they're trusting tech that's not fully trusted yet. But it would explain why they want to funnel more money into AI R&D.

Lottie1732

In my dealings with DWP (PIP and UC) I did feel that what they said and what they did was absolutely inhuman, soulless and ridiculous. (and the posts on this forum from many users bear this out). If it was managed by machine learning then to be honest, I'm not surprised. AI is never going to care and I don't believe it can ever care or have any empathy, only mimic it.

IMStruggling

Albus_Scope said:

No @IMStruggling Poppy is just a very helpful regular. You'd be looking for any member with "_scope" in their name if you need a moderator.

The main thread is pinned to the top of the page, but is here if you want to read.

But you're correct, I've not seen any threads relating to the govs use of AI. Slightly worrying they're trusting tech that's not fully trusted yet. But it would explain why they want to funnel more money into AI R&D.

Thanks @alb@Albus_Scope -- I found the article relevant which is why I decided to share it. One thing I noticed is there's a chart there showing the AI process and how when someone scores high for "suspected fraud" they pause their claim. I've read about numerous people suddenly having their claim stopped like this even though they've done nothing wrong and their claim is legitimate.