Bathroom Replacement - ignoring disability needs. — Scope | Disability forum
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Bathroom Replacement - ignoring disability needs.

Wormintrude Community member Posts: 1 Listener
I am in a council bungalow and my bathroom is currently being completely replaced and the mould dealt with.

The only request/adjustment i have requested from them is that they email me in the morning telling who will be attending and when. 

Its now been over a week and not one day has the emailed information been correct.

This morning i was informed people would be attending this afternoon, yet were banging on my door at 9.45am! Monday i wasnt supposed to have anyone and two electricians turned up n the afternoon.

Not only is it deeply uncomfortable as a lone woman to have multiple different men in and out of my home, its also having a huge impact on my disability. So much so that i feel like getting them to just stop, despite the fact i dont have a functioning bathroom or washing facilities. I am unable to do anything, go anywhere, make appointments etc.
I feel like im being held hostage in my own home.

The advice im looking for is whether or not this is classed as discrimination, or if i have a legal right to request that they attend when they actually state they will. I know about reasonable adjustments etc, but im not sure where this falls in terms of the law.

Many thanks.


  • Albus_Scope
    Albus_Scope Posts: 2,911 Scope online community team
    Hi there @Wormintrude and welcome to the community.

    I'm so sorry to hear the council haven't been correct in the information sent to you.  I'm unsure if this would count as disabled discrimination or just terrible customer relations. Personally, I'd be looking at contacting the council and putting in an official complaint though.  You do have the right to ask for reasonable adjustments due to your disability though. 
    Albus (he/him)

    Online Community Coordinator @ Scope

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  • noman
    noman Community member Posts: 422 Pioneering
    Make an official complaint to the council,i was supposed to be having numerous jobs done in my home regarding mould and damp etc,the council dragged it out saying they coming numerous times and never turned up.

    The communication was terrible so i made a complaint and after around 6/7 months i got a letter from them apologising and £100 compensation and now the works have been done apart from one job which is outstanding.
  • Kimmy87
    Kimmy87 Community member Posts: 244 Pioneering
    After being in a house where the bathroom and kitchen were done simultaneously, I know how horribly stressful it is and even living in a much smaller property now, I fully plan to move into a hotel or Air B&B if any major works are needed. Somewhere close so I can pop back regularly unannounced. For me the negatives of that approach don't outweigh the positives. 

    Anyway, we had agreed with them a 4 day work week instead of 5 based on my health needs.
    This was not communicated well to the sub contractors.
    When they made noises about returning on the day off (Wednesday) and then the Saturday (weekends were never even discussed as a possibility), I contacted the liaison officer to state  access would be refused on those days due to the arrangement in place.
    Had they turned up I wouldn't have let then in. 

    My advice is to complain, complain and complain again. 
  • 2oldcodgers
    2oldcodgers Posts: 743 Connected

    This morning i was informed people would be attending this afternoon, yet were banging on my door at 9.45am! Monday i wasn't supposed to have anyone and two electricians turned up n the afternoon.

    Not only is it deeply uncomfortable as a lone woman to have multiple different men in and out of my home. 
    My sympathies are sent to you as I know only to well the annoyance and anger I feel when people do not conform to what was agreed.

    On a side note my divorced female neighbour would not have complained at all -she is lonely and enjoys as much male  attention/company that she can get! Obviously I don't go any further than her front doorstep!!
  • Trixiebear
    Trixiebear Community member Posts: 11 Listener
    Not even taking your disability into account, you have made a reasonable request to be kept informed of who's coming and when, they might not be able to give exact times as they could get caught up on other jobs but you seem happy with an AM or PM appointment so you're being more than accomodating, if they then turn up at different times, or not at all, or on days when they said they weren't coming they're in the wrong, what if they'd said they were coming PM so you'd specifically arranged to go out and do your shopping in the morning and they turned up AM anyway? They'd have to accept your not there and come back at the time they said, you absolutely should not have to change plans or stay in all day to accommodate them not sticking to what they told you, and if they need to change a time or day, they should keep you informed, put in a complaint, they have to address it and if they don't, you can then really escalate it. If your anything like me, I don't like to complain but what's right is right, they can't just expect people to stay in all day on the off chance they're going to turn up. 
  • woodbine
    woodbine Community member Posts: 11,319 Disability Gamechanger
    I'm not sure why you would think it was discrimination ? they probably treat everyone like this !
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