Mobility scheme

happyfella

Today I signed up for my second car which was an experience in itself. The woman I dealt with twice now knew nothing about the car I was interested in.

Anyway, i signed up for the car and she said something strange which cannot be true. She said that the car normally takes three months but could arrive in two months. She said that when it arrives I can then hand my car back to the other company and take this one.

Now, I am not sure if this is correct, but as far as I know I have to wait until the lease ends with my car before I can pick up the new one. Am I right, or is the salewoman right.

poppy123456

You will not be able to collect the car until the end of your current lease, even if the car is available earlier.

When you collect the new car you will be able to leave your current car at the same dealer you collect your new car from. When you hand the car back the dealer will take a look around the vehicle as part of the inspection. You then sign and hand the keys back.

happyfella

poppy123456 said:

You will not be able to collect the car until the end of your current lease, even if the car is available earlier.

When you collect the new car you will be able to leave your current car at the same dealer you collect your new car from. When you hand the car back the dealer will take a look around the vehicle as part of the inspection. You then sign and hand the keys back.

That is what I thought and that is what I told the sales person who works on the mobility section of the showroom. I told her that you cannot hand the car back early but she claimed you can. I thought I was right. I think that the sales person needs more training.

poppy123456

Seems like she was new to the job and they haven't trained her properly. I've only ever had good experiences from dealers for the 3 vehicles i've had. My 2nd vehicle the guy was new and knew most things, if there was something he wasn't sure of he would ask.

happyfella

she said she has been there for two years. When I first went in I asked about the car. She said to me I don't know much about the car. I wanted to double check with her that it had all the things I needed before agreeing to the car. She said she could not find much information about the car on the official company website. I showed her the details of the car on a car website. She said she would ask her manager but he does not know much about cars. I thought I was on that old show, a game for a laugh.

So, we arranged for another appointment so she could get more information about the car which was today.

All the other dealers I have visited knew everything about the cars, but sadly the one's I was looking at were not comfortable for what I need.

In all my years in dealing with car showrooms, I have never come across a car sales person who did not know there stuff, and if they did not know then they would go and get the answer.

BrettW

I'd be a bit wary about dealing with them to be fair. If she is supposedly the 'Motability Specialist' and hasn't even got a basic grasp on how the scheme works let alone how the car works it would be raising red flags for me

happyfella

BrettW said:

I'd be a bit wary about dealing with them to be fair. If she is supposedly the 'Motability Specialist' and hasn't even got a basic grasp on how the scheme works let alone how the car works it would be raising red flags for me

It is worrying. As a customer I needed her advice and to find out what the car had to help me, to make sure I was choosing the right model. But she did not know much about the car. I knew she was wrong about being able to get the car earlier and this morning mobility confirmed it. I let mobility know what she said. I would have gone elsewhere to be honest, but after visiting lots of different showrooms over a few weeks, the car I wanted after everything was confirmed was the car that would make my life much easier. It is just annoying that i had to tell her everything it had and took a lot of time for her to confirm it.

66Mustang

Are you currently in a lease extension?

If you have had the car for the full term, and are in, for example, a 6 month lease extension, you can hand your car back as soon as the new one is ready. You don't have to wait for the extension to expire.

happyfella

no i am not in  lease extension.

66Mustang

OK just thought I would check.

To be fair I have never been to a showroom and met a sales person who knew more about the product than I did.

Cars, watches, computers, houses...I always knew more about the product I was interested in than they did.

I am not claiming to be an expert or being arrogant, I just do my research beforehand.

In my view, a salesman or woman is simply there to facilitate a transaction, nothing more. I don't expect them to know anything.