Pip random phone call — Scope | Disability forum
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Pip random phone call

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Denbat_07
Denbat_07 Community member Posts: 9 Listener
edited December 2023 in PIP, DLA, and AA
Hi
I made a claim for pip, I claimed in 2022 but was turned down so its my second time applying. Yesterday,  i received a call from an 0800 number but didn't answer it. I then received a text from dwp saying they had tried to contact me regarding my pip claim and that they would ring me today between 9am and 12pm. A lady rang at 10am. She asked my address, date of birth , national insurance number and name of doctors surgery. The call lasted all of 1 minute and 10 seconds? Does anyone know why they would ring asking those details when they are all already supplied on my claim form......??
Any info would be appreciated 
Thanks 
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  • poppy123456
    poppy123456 Community member Posts: 54,691 Disability Gamechanger
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    We can only guess the reason why they wanted those details as you already provided them. Seems rather odd to ring for that. I would have at least expected them to ask you some other questions as those are just some of the security questions they ask.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • Denbat_07
    Denbat_07 Community member Posts: 9 Listener
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    I know it is rather odd?
    Thank you
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  • Denbat_07
    Denbat_07 Community member Posts: 9 Listener
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    Oh and she also asked if i claim any other benefit. I receive lcwra and again, they will know that? Very  Strange 
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  • Adrian_Scope
    Adrian_Scope Posts: 11,065 Scope online community team
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    Hello @Denbat07. Did she ask anything else at all? Hopefully you'll have an update from them soon so you'll have a better idea of why they may have called. 
    Hope you're not waiting too much longer. 
    Community Manager
    Scope
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  • honeyhoney
    honeyhoney Community member Posts: 86 Courageous
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    Denbat_07 said:
    Oh and she also asked if i claim any other benefit. I receive lcwra and again, they will know that? Very  Strange 
    I don't think you have anything to worry about, it's one of the standard "security questions" to confirm your identity. 
    They also asked me if I was receiving another benefit ? and to what account (bank name) it was transferred ?
    when I called them asking for the HP report. :)
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  • poppy123456
    poppy123456 Community member Posts: 54,691 Disability Gamechanger
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    Those are the questions i would expect them to ask you. Are you saying they rang you, asked you those questions and that was all they wanted?
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • Denbat_07
    Denbat_07 Community member Posts: 9 Listener
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    Yes those were the only questions she asked. 
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  • Jimm_Scope
    Jimm_Scope Posts: 2,773 Scope online community team
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    This all sounds fairly okay @Denbat_07, it shouldn't be anything to worry over :) They do these calls to double check the information and making sure the telephone number is the right one as an example.
    They/Them, however they are no wrong pronouns with me so whatever you feel most comfortable with
    Online Community Specialist

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    Opinions are my own, such as mashed potato being bad.
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  • Denbat_07
    Denbat_07 Community member Posts: 9 Listener
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    Ah right, I feel better about it now 
    Thank you 

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