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PIP REVIEW TEXT ON XMAS MORNING

monkeymum

Hi

at 8.20am on Christmas morning I received this ….. ruined my Xmas morning ( been in a downward spiral since ) and my award is until Aug 2024 so can’t understand why they sent it 8 months early

Can I do anything about this !
I’ve

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Comments

poppy123456

Yes, those texts messages are automatically generated and you weren't the only person to receive the same text on Christmas Day. Not the best timing, i agree.

It's perfectly normal to be sent a review form about 8 months before your award is due to end. My PIP award ends in June and i received that text at the end of Oct.

Is there anything you can do? I'm afraid not, you will need to make sure you fill out the form and return it back to them. You can ring to ask for extra time and they will give you 2 more weeks. Please make sure you treat the form as a new claim, even if there's been no changes. Please do not just put no change and nothing else.

chiarieds

Hi @monkeymum - & welcome to the community. It's unfortunate that you received this text on Christmas Day itself, tho it does seem people are being notified about their review about 8 months beforehand. It seems the DWP are hoping to make decisions in good time before a current award is due to end. Expect your review form therefore shortly.

Please complete this as you hopefully did your initial claim form, giving as much detail as possible. Even if there's been no change, whilst you can say this, please say I still have problems with each applicable activity/descriptor. This is best illustrated by giving a couple of recent examples as to the difficulty you face, i.e. when did it happen, where, what happened, did anyone see this, & were there any consequences to attempting/doing an activity such as pain/fatigue?

Say if you can do each applicable activity 'reliably,' i.e. safely, to an acceptable standard, repeat as often as one would reasonably expect, or if it takes you much longer than someone without a disability.

This is worth reading through:

https://www.gov.uk/government/publications/personal-independence-payment-assessment-guide-for-assessment-providers/pip-assessment-guide-part-2-the-assessment-criteria

poppy123456

Some members are still waiting for a review decision a year after returning the forms.

WhatThe

I don't think there's anything remotely normal about a 8.20am text on Christmas Day from DWP. Inexcusable and avoidable.

poppy123456

I don't think anyone said it was normal to receive that text on Xmas day. What was said was it's normal for a review to start about 8 months before the award is due to end. The texts are automatically generated.

WhatThe

I didn't get any automatic texts on Christmas Day from my water company, bank, TV licence...

How difficult can it be for UC to programme notifications to avoid the most special public holiday in our calendar?

poppy123456

I totally agree it's wrong and never suggested otherwise. Just so that you're aware it was PIP not UC.

WhatThe

Noted