Why did she write this? — Scope | Disability forum
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Why did she write this?

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Feefa12
Feefa12 Community member Posts: 18 Listener
I was off sick throughout 2022 due to a head injury. I went back to work around the start of 2023. I was referred to pain management in 2022, where I was to see a physio and counsellor. I saw the counsellor throughout 2023 for cbt (physio twice 2023) and discharged in Autumn. I've been going through my old emails and see that the last 2 from the counsellor (which usually had a note of my next appt), gives details of the samaritans. I wanted to see pain management in 2022 when I was in a lot of pain but with waiting lists etc, it was 2023 before I got to see them, by which time I was well on my way to being pain free (the head injury had caused some sort of inflammatory response, so I think it was a waiting game for it to settle down). The bottom part of the emails, where the samaritans are noted, do kind of look generic but the other emails prior, did not have their details. What do you think?

Comments

  • surfygoose
    surfygoose Community member Posts: 430 Pioneering
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    It probably is generic. They may have decided to start adding those details to all of their letters as you said the older letters didn’t have those details on.
  • Feefa12
    Feefa12 Community member Posts: 18 Listener
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    Yes, I guess so but it was totally unexpected. It was like, I went in do discuss arthritis/ neck pain etc and explained triggers such as when dealing with a solicitor when buying a property - you know, anyone would find that stressful, especially when the internet server went down while I  was transferring funds. Her whole letter was about stress and anger. I won't be buying a property every day but I suppose dealing with officialdom in general and lazy people at work, can annoy me. Like that little add on in her letter......
  • Adrian_Scope
    Adrian_Scope Posts: 11,011 Scope online community team
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    Hello @Feefa12. It could be that something you said to her triggered a safeguarding concern and she would have had a duty and obligation to follow her work's safeguarding proceedure, which is usually to send over information such as Samaritans. Or as @surfygoose suggests, it could be a change in their processes and they began adding them to letters from a certain date. 
    Community Manager
    Scope
  • Feefa12
    Feefa12 Community member Posts: 18 Listener
    edited January 12
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    It wasn't in the letter but in the email.  I said letter by mistake. The email said - here is your next appointment (date/time in body of email) and the following written at the bottom of email. Think she missed out the word 'address'.
    "Please note that this email is not regularly monitored and should not be used in emergencies. If you are in crisis please contact your GP, out of hours services such as A&E, or use the numbers below (Samaritans and Breathing Space). ....blah, blah."
  • surfygoose
    surfygoose Community member Posts: 430 Pioneering
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    Oh yes I’d say that’s definitely generic. That will be on the bottom of all of their email. I’ve seen that on lots of official emails or a similar message.

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