How is your day going?

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Comments

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,847 Championing

    I've only 1 bank account no isa no savings

    I've bought bits on ebay, will they question me

    How long do you get to provide details

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,847 Championing

    They must already know my bank account as benefits paid in too it

    What questions are asked

    Sorry I'm. Anxious

  • WhatThe
    WhatThe Online Community Member, Scope Member Posts: 5,538 Championing

    Amberpearl, I got into a right state during my last one because it was the second in a year! If you do tomorrow then that's fine. The agents were incredibly patient with me. They need to ask specific questions about what you've already told them.

    You can give one-word answers because they just want confirmation from the horses mouth that you are who you say you are, no ISA, no savings etc. I don't think I prepared with documents or notes or anything like that. No need.

    The last guy just got on my nerves because he'd read the whole paragraph again if I interrupted and I couldn't understand his heavy accent and it seemed to go on for ever 😖

  • Teigr
    Teigr Online Community Member Posts: 5,079 Championing

    Morning all.

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,847 Championing

    I'm. So scared of talkimg to officials

    What if I mumble and they can't hear me or I can't remember my details

  • Schildpad
    Schildpad Online Community Member Posts: 1,011 Empowering

    @Amberpearl try to have your details written down.. I am the same very bad memory and scared I might forget something. . Let us know how it went. It will be ok. And I really hope they call and not doing what they did last time…

    Take care.

  • Sandy_123
    Sandy_123 Scope Member Posts: 63,187 Championing

    Morning everyone Monday again

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,847 Championing

    What details do they ask please as I don't know

    And how long do you get to upload bank statement

    Do they ask immediately

    As I need time I'm, rubbish on a pc. Only have my mobile phone where I do online banking

    I keep reading horror stories of what pe were adked. Like PayPal

    Not used it in years

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,847 Championing

    My nerves are bad

    I've not done anything wrong I'm. Jusr scared Il come across as stupid

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,847 Championing

    And once they get the statements, do they ask you about every single transaction

    As I. Bought cat food from ebay

    And a freind loaned me 50 pounds once and I paid them back re mobile transfer

    Will they question that

    I read online they go through every single transaction with a fine tooth comb to check for discrepancies

  • Schildpad
    Schildpad Online Community Member Posts: 1,011 Empowering

    @Amberpearl they might want to know how much is in the bank. Etc . They might not need evidence. Just be honest. If they ask about Bank statements tell them you are not good with computers. I am like you. I am ok with my phone but terrible with computers. I used to be good but I don't like technology. Do you have a social worker or support worker. Maybe they can help... I dread when they move me to UC. And evidence etc.. I have no support nor social worker so will have to do it myself and I can only hope It will be smooth sailing but not sure. Think maybe they do not need evidence..

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,847 Championing

    No support or social worker

    If they want things uploaded then I doubt I can do it immediately

    I'm. All fingers and thumbs

    My counselling service did offer me a social worker but I said no

    I still have severe trauma for years of abuse, as well as my heakth conditions, so I get extremely nervous

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,847 Championing

    Do I tell them about my agrophobia

  • Schildpad
    Schildpad Online Community Member Posts: 1,011 Empowering

    @Amberpearl if they see eBay just tell them you only buy and never sell. I have not use eBay for many years maybe over a decade. But I buy in Amazon so maybe they will think I am selling. You can only be honest. And tell them your issues with computers. They might understand..

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,847 Championing

    I only buy from ebay and amazon never sold

    Yes Il be honest I'm. Just rubbish at uploading stuff

    I've no photo id

  • Schildpad
    Schildpad Online Community Member Posts: 1,011 Empowering

    @Amberpearl anything you did not tell can maybe help in your favour as you might get more money more help. If you tell them but not sure . At the same time I treat them as people I don't trust. I feel like this is a plot against me. It is hard they Should leave people alone. A support worker doesn't mean work but they can try to connect you to people groups etc..and they help with paperwork etc.. sometimes even taking to them for you. But you can have them for very sort periods of tirme. Now I have none in my case... . Anyway... I hope it goes well.

  • Schildpad
    Schildpad Online Community Member Posts: 1,011 Empowering

    @Amberpearl I hope it goes well and are sympathetic with you and they don't give you a bad time...

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,847 Championing

    How long is the phone call

    Do I give them my counsellor phone number

  • WhatThe
    WhatThe Online Community Member, Scope Member Posts: 5,538 Championing
    edited January 2025

    Amberpearl, I was wrong to say you won't need documents or notes as you will need to confirm your National Insurance number (I've memorised mine)

    Possibly may be asked to confirm your bank account details too.

    UC are not interested in your spending as other members keep advising. It's not a reassessment or a route to any increase in your award. Checking that you are getting "the correct amount" means checking you aren't getting too much!

    They want confirmation of information you have already given them and that's all. They are standard questions asked of all UC claimants.

  • Amberpearl
    Amberpearl Online Community Member Posts: 3,847 Championing

    They never rang

    Just had a message in my journal

    Sorry I didn't call

    Just upload driving licence and 2 passport pics

    I don't have either

    And 4 months bank statements clearing showing start and end balance before 10 Feb or your payments will stop

    That was it

    How rude