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HELP NEEDED : PIP CANCELLED

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con137411
con137411 Community member Posts: 10 Listener
in PIP, DLA, and AA
Hi everyone,

I’m reaching out here for some urgent advice and support regarding a recent issue with my Personal Independence Payment (PIP). I’ve just had a concerning phone call with PIP as I hadn’t received this month's payment, which was due last Wednesday.

Typically, PIP payments have been spot on every month, so I suspected something was amiss. Upon calling, I was swiftly transferred from the usual team to someone higher up, presumably. They informed me that my claim had been cancelled due to not returning my review form. However I never received any review form or communication during December as I should have.

Furthermore, I didn't receive any letter indicating that my claim had been closed, as they claimed to have sent out. Additionally, I was told I should have received reminder texts, which I also never received. It was only because of the missed payment that I even became aware of this issue.

The person I spoke with mentioned that they have initiated a mandatory reconsideration, but shockingly, they informed me it could take up to 8 weeks for a decision. This timeline seems incredibly unreasonable, especially considering I never received any forms or notifications, and now I'm left without any payment during this waiting period.

I’m reaching out to see if anyone else has encountered a similar experience or if there are any tips or suggestions on how to expedite this process. Is there anyone who has had a faster response time or knows of any steps I can take to resolve this matter more quickly?

Any advice or support would be greatly appreciated. Thank you in advance for your help.

Thanks for your help,
Connor
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Comments

  • poppy123456
    poppy123456 Community member Posts: 55,481 Disability Gamechanger
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    Have they got the correct address and phone number for you? 

    Did you also ask them to send you another form out? I don’t understand why you’ve asked for a MR at this stage because you need to fill out a review form and return it, once this is done they will reinstate your award. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • con137411
    con137411 Community member Posts: 10 Listener
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    Yeah she went through and made sure all my contact/address details were correct as they were. I asked for a review form to be sent again but she said as my claim has been closed now I have to wait 8 weeks for a letter in the post regarding the decision. Felt like I was at a dead end, I’ve read other discussions on here were people have had there’s reinstated after sending their form late, but I didn’t get a form to begin with 
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  • con137411
    con137411 Community member Posts: 10 Listener
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    I didn’t ask for a mandatory reconsideration, once she told me it had been cancelled and that I should received forms I asked them to be sent out again, to which she responded that she will have to put the MR to see if a case manager will approve reinstating. I then received a text saying I have asked them to look at the decision again.
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  • poppy123456
    poppy123456 Community member Posts: 55,481 Disability Gamechanger
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    It’s usually suspended and not stopped completely. I don’t understand why she couldn’t send another review form out to you as they will do that usually. 

    I would ring back and ask them to send another form out. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • con137411
    con137411 Community member Posts: 10 Listener
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    thanks for the advice! I will ring again now and hopefully not get another dead end. 

    It’s really messed up my finances too and I just have to wait 8 weeks with no money, it’s a lot of stress 
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  • con137411
    con137411 Community member Posts: 10 Listener
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    I just spoke to them again and even though they said its not my fault cause I didn't receive any form, the decision has been made and my pip has been stopped they can't change it back without going through process of MR
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  • poppy123456
    poppy123456 Community member Posts: 55,481 Disability Gamechanger
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    Very strange, usually they would send out another form so you could at least fill it in and return it. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • con137411
    con137411 Community member Posts: 10 Listener
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    I'll just have to hope out for the best I guess, ive written to my MP as this is directly going to affect all my finances till this issue is resolved, I dont know how much help they can do 
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  • con137411
    con137411 Community member Posts: 10 Listener
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    does anyone know of any other forums where I may get some help?
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  • poppy123456
    poppy123456 Community member Posts: 55,481 Disability Gamechanger
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    What other help do you need? PIP need to send you another form and and you need to fill it in and return it. Until  this happens I don’t know how they will reinstate your award. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • con137411
    con137411 Community member Posts: 10 Listener
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    anyone else who has been in this situation if not receiving a form in the first place giving me their advice would be a big help. I know you're saying pip need to send me another, but they're not even sending me another form out. They're treating it as a closed claim and only offering mandatory reconsideration n and I have to wait 8 weeks for decision, knowing the backlog this will probably take the full 8 weeks. 
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  • WhatThe
    WhatThe Community member, Scope Member Posts: 1,049 Pioneering
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    How awful :/

    Any documents you have about your previous (if it is now previous - it may not be) PIP award will help you prove entitlement. 

    They've made it all up and need to rectify this without you doing anything.  


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  • Bananas
    Bananas Community member Posts: 11 Listener
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    con137411 said:
    anyone else who has been in this situation if not receiving a form in the first place giving me their advice would be a big help. I know you're saying pip need to send me another, but they're not even sending me another form out. They're treating it as a closed claim and only offering mandatory reconsideration n and I have to wait 8 weeks for decision, knowing the backlog this will probably take the full 8 weeks. 

    IMHO, it might be worth you contacting your MP and asking them to help ?
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  • con137411
    con137411 Community member Posts: 10 Listener
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    I’ve done exactly that! Hopefully they respond before the 8 weeks haha!
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  • con137411
    con137411 Community member Posts: 10 Listener
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    Just don’t know  what I’m expected to do with my finances until then 
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