UC help please

Agnia

Please could you advise is it possible to have a someone who can login in to uc on my behalf instead of me due to anxiety and to help me to navigate it  thank you 

poppy123456

Some people who are unable to manage their claim have an appointee but I know you don't have anyone like this who could do that for you. 

Don't you have LCWRA? If so then there really shouldn't be anything for you to do when you log in, other than to report any changes as and when needed. What help do you want exactly? Maybe someone here can advise you. 

Agnia

To help me to log in to uc on my behalf when im not able due to anxiety 

poppy123456

Agnia said:

To help me to log in to uc on my behalf when im not able due to anxiety 

There's really nothing for you to log in for when you have LCWRA. If you're not working then your UC payments should always stay the same so again there's nothing to check your statement for. 

If something does happen then you can always contact an advice agency to ask them for some help and support. 

I manage my daughter's claim and rarely log in for anything because there's nothing to do. The last time I logged in was about a month ago after reporting changes for a house move because I needed to claim for housing element for her for the first time. I logged into to check the award was correct. 

Agnia

Thank you , is it possible to have a someone who can do it on my behalf and will it be accepted by uc 

Agnia

Someone who can manage it on behalf 

poppy123456

Agnia said:

Thank you , is it possible to have a someone who can do it on my behalf and will it be accepted by uc 

As I advised, that would only be possible if you know someone that can help you. Do you know anyone?

Hannah_Alumni

Hi @Agnia

I'm sorry it is causing you so much anxiety. I think Poppy's advice on an appointee or advice agency is a great route to go. 

WhatThe

Agnia, the answer is no. It makes me feel ill to get a text from them to sign in. They know we can't deal with it but you have no commitments and you are lucky to have minimum requirements to receive payment.  

 

Agnia

it makes me ill to sign in and cause really high anxiety 
im not able to fight for everything and people from organisation who said they will email me and they didn’t and for me it’s really hard to make a phone call 

Agnia

i know one lady but she is busy , since i got ill my life is like a nightmare and hell im a burden yes im 

poppy123456

Agnia said:

it makes me ill to sign in and cause really high anxiety 
im not able to fight for everything and people from organisation who said they will email me and they didn’t and for me it’s really hard to make a phone call 

What help do you need with fighting? You've already been through the work capability assessment and have LCWRA so there's nothing to fight now. 

You have no work commitments so don't need to sign in to your journal, unless you get notification that there's a message, which will be quite rare anyway. 

Agnia

im not able to chase people and like the lady from citizen advice said will email me and didn’t and other people as well 
it’s really hard for me to make a phone call 
im getting texts from uc to sign in 

Agnia

if someone says to me that will email me in 10 mins and knowing im disabled i do believe that they do it and if they don’t do it after 2 or 3 days im feeling hopeless
and when i asked people please could you email me if i don’t answer the phone call because im sleeping and im not ignoring them just sleeping and when they don’t email me im hopeless and im not able to fight everything and im really loosing hope 

poppy123456

Agnia said:

im not able to chase people and like the lady from citizen advice said will email me and didn’t and other people as well 
it’s really hard for me to make a phone call 
im getting texts from uc to sign in 

What messages are you receiving on your journal, why are they asking you to sign in? You have no work commitments so the texts can't be because of that. 

I've just logged into my daughter's journal and the last message she had was asking her if she has a spare bedroom and does she need overnight care. This was because I reported changes and claimed housing element for her for our new home. Before that it was Aug 2023 when she had to accept her commitments. 

cashy69

Hi just wondering if anyone can give me any advice 
my daughter as been on universal credit for six months and lwcra for two month they have now messaged saying shes getting a review im her appointee and her money goes into my bank which they have known from the start ive sent a picture of her pass port then bank statements then they wanted a picture of her with her passport which was done and sent now its a phone interview she as aspergers and also bi polar her mental health is terrible and shes now convinced herself there taking it all of her is it really necessary for all this i understand they need to do a review but they keep asking for everything and no one even answers back on her journal when im leaving messages

poppy123456

cashy69 said:

Hi just wondering if anyone can give me any advice 
my daughter as been on universal credit for six months and lwcra for two month they have now messaged saying shes getting a review im her appointee and her money goes into my bank which they have known from the start ive sent a picture of her pass port then bank statements then they wanted a picture of her with her passport which was done and sent now its a phone interview she as aspergers and also bi polar her mental health is terrible and shes now convinced herself there taking it all of her is it really necessary for all this i understand they need to do a review but they keep asking for everything and no one even answers back on her journal when im leaving messages

This will be a standard review of her UC claim. They are reviewing claimants at random to check their UC claim is correct.

It's vital that you send them what they've asked for otherwise her UC will be suspended. As you are her appointee then it will be your responsibility to make sure you send what they've asked for.