Universal credit review

cashy69

Hi just wondering if anyone can give me any advice 
my daughter as been on universal credit for six months and lwcra for two month they have now messaged saying shes getting a review im her appointee and her money goes into my bank which they have known from the start ive sent a picture of her pass port then bank statements then they wanted a picture of her with her passport which was done and sent now its a phone interview she as aspergers and also bi polar her mental health is terrible and shes now convinced herself there taking it all of her is it really necessary for all this i understand they need to do a review but they keep asking for everything and no one even answers back on her journal when im leaving messages.

Hannah_Alumni

Hello @cashy69

I'm sorry that it has panicked her. Unfortunately, it can take a few days for them to get back to you over the journal and it can be a waiting game with the review. You mentioned her mental health hasn't been great, can I ask, is she getting support for it? 

cashy69

hi first of thanks for the reply 
yes she gets some support shes also on medication i wrote on her journal 2 weeks ago and still no reply to that i had to phone in the end . Then i thought i done everything they wanted but now they want to phone for more evidence and i no for a fact she will not speak to them at sll its a nightmare with them .

cashy69

yes im her apointee 
so i usually speak for her with her consent but they were abit funny about it last time ive tried to reasure her but she gets things in her head then obsesses about it 

poppy123456

I just commented on another thread where you asked the same question. My comment is the following.

This will be a standard review of her UC claim. They are reviewing claimants at random to check their UC claim is correct. 

It's vital that you send them what they've asked for otherwise her UC will be suspended. As you are her appointee then it will be your responsibility to make sure you send what they've asked for. 

cashy69

Hi everything that they have asked for as been sent but now there wanting to have a phone appointment which is fine with me but my daughter gets really anxious and obsessive.

poppy123456

The phone appointment is part of the review. As you are her appointee then you will be able to take the call on her behalf. They should NOT need to speak to your daughter at all. 

cashy69

thankyou very much for your advice .