Universal credit review — Scope | Disability forum
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Universal credit review

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cashy69
cashy69 Community member Posts: 7 Listener
Hi just wondering if anyone can give me any advice 
my daughter as been on universal credit for six months and lwcra for two month they have now messaged saying shes getting a review im her appointee and her money goes into my bank which they have known from the start ive sent a picture of her pass port then bank statements then they wanted a picture of her with her passport which was done and sent now its a phone interview she as aspergers and also bi polar her mental health is terrible and shes now convinced herself there taking it all of her is it really necessary for all this i understand they need to do a review but they keep asking for everything and no one even answers back on her journal when im leaving messages.

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  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,912 Disability Gamechanger
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    Hello @cashy69

    I'm sorry that it has panicked her. Unfortunately, it can take a few days for them to get back to you over the journal and it can be a waiting game with the review. You mentioned her mental health hasn't been great, can I ask, is she getting support for it? 
    Hannah - She / Her

    Online Community Coordinator @ Scope

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  • cashy69
    cashy69 Community member Posts: 7 Listener
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    hi first of thanks for the reply 
    yes she gets some support shes also on medication i wrote on her journal 2 weeks ago and still no reply to that i had to phone in the end . Then i thought i done everything they wanted but now they want to phone for more evidence and i no for a fact she will not speak to them at sll its a nightmare with them .
  • woodbine
    woodbine Community member Posts: 11,646 Disability Gamechanger
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    As you are her appointee won't you be able to speak with them if they want a phone interview ?
    2024 The year of the general election...the time for change is coming 💡

  • cashy69
    cashy69 Community member Posts: 7 Listener
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    yes im her apointee 
    so i usually speak for her with her consent but they were abit funny about it last time ive tried to reasure her but she gets things in her head then obsesses about it 
  • poppy123456
    poppy123456 Community member Posts: 54,127 Disability Gamechanger
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    I just commented on another thread where you asked the same question. My comment is the following.

    This will be a standard review of her UC claim. They are reviewing claimants at random to check their UC claim is correct. 


    It's vital that you send them what they've asked for otherwise her UC will be suspended. As you are her appointee then it will be your responsibility to make sure you send what they've asked for. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • cashy69
    cashy69 Community member Posts: 7 Listener
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    Hi everything that they have asked for as been sent but now there wanting to have a phone appointment which is fine with me but my daughter gets really anxious and obsessive.
  • poppy123456
    poppy123456 Community member Posts: 54,127 Disability Gamechanger
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    The phone appointment is part of the review. As you are her appointee then you will be able to take the call on her behalf. They should NOT need to speak to your daughter at all. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • cashy69
    cashy69 Community member Posts: 7 Listener
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    thankyou very much for your advice .

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