UC have not applied Transitional Protection

Ikonik

Just had first UC payment notification. We moved to UC from tax credits on a Migration Notice and we were told we would not lose any money. The amount is much less and no Transitional Protection has been applied, despite an advisor acknowledging it in the journal at the beginning of our claim.
I've added another note to the journal. Has anyone else had this issue ? It is £590 less than it should be 

poppy123456

Yes, I’ve heard of many people’s first payment being incorrect due to TP not included or they have the calculation wrong.

All you can do is wait for someone to respond to your journal message, did you put it under the payment section? 

It would be impossible for any advisor to tell you what TP you would be entitled to because it will depend on the figures from your Tax Credits claim and what your maximum UC entitlement is. 

Ikonik

Thank you @poppy123456 I have entered it into the Journal under payments. Will see if any reply tomorrow 

Jimm_Scope

Thanks for letting us know @Ikonik, a lot of people have been asked to migrate in the past few months. It seems like that is meaning a lot more is slipping through the cracks and going wrong. I hope it gets sorted! 

mybaby0_4

Terrible for people with a disability 
im soo worst off

poppy123456

mybaby0_4 said:

Terrible for people with a disability 
im soo worst off

Please see my reply on your thread here.https://forum.scope.org.uk/discussion/115332/tax-credit-to-uc-nightmare#latest

poppy123456

Ikonik said:

Just had first UC payment notification. We moved to UC from tax credits on a Migration Notice and we were told we would not lose any money. The amount is much less and no Transitional Protection has been applied, despite an advisor acknowledging it in the journal at the beginning of our claim.
I've added another note to the journal. Has anyone else had this issue ? It is £590 less than it should be 

Coming back to this because I have some information from elsewhere, UC do not always calculate your TP in time for your first payment. When this happens you should be contacted shortly after your first payment when they should have then calculated the amount correctly. 

Have you heard anything?

Ikonik

Yes, we had a note in the journal. They paid the UC and the Transitional element separately 

poppy123456

Ikonik said:

Yes, we had a note in the journal. They paid the UC and the Transitional element separately 

That's great news! I'm glad to hear that those I had the information from were spot on. 

berry61

We had our 1st UC payment last week after migration from WTC. Our payment is £225 less than what we would have got under WTC for the same period. I have rang the UC helpline and was told to put a note on my journal with the ref number that was on the migration letter ,that was on the 27th Feb, still no response at all on journal. Rang the helpline again this morning, told me they would put a note on my file for my work coach to look at it. Still nothing. Very worrying indeed why it can be so much less money and our wages haven't changed since WTC.

poppy123456

@berry61 it seems to be normal that TP is calculated after you receive your first payment. Once it’s done you will receive a letter in your journal. It will need to be a decision maker that looks at it. 

Hopefully you will hear something soon. 

berry61

Thanks Poppy123456,  I did speak with Citizens advice and a very helpful gentleman went through all our details then replied with a great detailed email and suggested posting another journal entry under payments and add the migration reference from the letter. We just need an explanation of how the figures have been calculated and if TP has been correctly applied. I will keep the forum posted of what response or explanation we get for anyone else's similar situation.