Child DLA new claim help query — Scope | Disability forum
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Child DLA new claim help query

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Sim7777
Sim7777 Community member Posts: 11 Listener
Hi, I sent off my childs DLA over a month ago and I have had no letter or text. I called a few weeks back and after struggling to find her details I was told the letter had arrived. From reading on here you usually get a letter to confirm received and a scan date - still nothing. I have been waiting ages to get through on phone line and before options there is a voice message saying ' the amount of benefit you will receive will be sent to you by the end of April'? Does this mean claim being processed or has it been accepted do you think or am I clutching at straws! Thanks so much. From reading on here it usually takes around 4 months - the only reason I can think if quicker is she turns 16 in September? Thanks

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  • Albus_Scope
    Albus_Scope Posts: 4,105 Scope online community team
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    HI @Sim7777, sorry to hear you've been waiting ages for the child DLA. Sometimes there can be quite a long wait.  The voice message is a generic one, so everyone will hear that unfortunately.  I'd suggest giving them a call to ask for an update and tell them you've not received anything in the post yet. 
    Albus (he/him)

    Online Community Coordinator @ Scope

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  • poppy123456
    poppy123456 Community member Posts: 54,189 Disability Gamechanger
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    They don’t always confirm they’ve received what you sent. It’s only been a month so it’s early days yet.

    The message on the phone line will just be standard message that everyone will hear when ringing them. 

    It will have nothing to do with her age. All you can do is wait, once a decision is made you will be contacted. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Sim7777
    Sim7777 Community member Posts: 11 Listener
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    Thank you both so much for your quick feedback and information how the systerm works. I am so grateful to this forum! Many thanks.

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