Pip txt message on weekend? — Scope | Disability forum
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Pip txt message on weekend?

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jamie8093
jamie8093 Community member Posts: 17 Listener
Hi i spoke to pip yesterday afternoon and was told i will be getting an award , but couldn't tell me what i was getting as it was doing it's final  check then being  signed off , do pip msg on weekends or is it just weekdays ? Was told i would receive a letter on a week or 2 .

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  • poppy123456
    poppy123456 Community member Posts: 54,274 Disability Gamechanger
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    They have been known to send texts on weekends because texts are usually automatically generated. Was it someone from the call centre you spoke to or someone else?
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • jamie8093
    jamie8093 Community member Posts: 17 Listener
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    Yes some one from the call centre 
  • poppy123456
    poppy123456 Community member Posts: 54,274 Disability Gamechanger
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    This does concern me somewhat. I think it’s wrong for them to have said that because nothing is final until that decision is made. 

    If a decision had been made they would know but won’t be able to see it until the system updated, which can take up to 24 hours. They could only tell you that a letter has been sent out. 

    Of course I hope that you will be awarded but call centres often tell you what they want to hear. 

    I hope it won’t be too much longer for you because I know how much anxiety it causes with all the waiting. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,912 Disability Gamechanger
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    Hello @jamie8093

    I hope you hear back soon! Please keep us updated <3
    Hannah - She / Her

    Online Community Coordinator @ Scope

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  • jamie8093
    jamie8093 Community member Posts: 17 Listener
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    Tell you what you want to hear ? Can they do that ? Surely not ?
  • poppy123456
    poppy123456 Community member Posts: 54,274 Disability Gamechanger
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    jamie8093 said:
    Tell you what you want to hear ? Can they do that ? Surely not ?
    Of course they can, they are a call centre. How can they tell you that you will be getting an award if a decision hasn't been made? No one can predict what that decision will be. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • jamie8093
    jamie8093 Community member Posts: 17 Listener
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    Well i didn't think they be allowed to do that , not very professional of them , and surely they get done for sending false hope no ?
  • poppy123456
    poppy123456 Community member Posts: 54,274 Disability Gamechanger
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    They are not DWP staff, they are call centre staff. No, they can't "get done" for giving false hope because it will be your word against their's. 

    Once the decision is made you will be contacted. I know it's difficult but please try to focus on something else because ringing them for updates, doesn't really help. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • jamie8093
    jamie8093 Community member Posts: 17 Listener
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    No no , i rang back because i was checking if the GP report had got back to them , because they sent the first request to the wrong surgery , i wasn't calling about a decision , the bloke just told me that when he was checking the notes 
  • jamie8093
    jamie8093 Community member Posts: 17 Listener
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    Hi just an update i just received you have been awarded txt , very pleased .
  • poppy123456
    poppy123456 Community member Posts: 54,274 Disability Gamechanger
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    Great news!!
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • jamie8093
    jamie8093 Community member Posts: 17 Listener
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    Thankyou! Got standard on both components which is what i was expecting, and 9 months worth of backpay , 3 year award .
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,912 Disability Gamechanger
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    That's great news @jamie8093! :) I'm so happy for you <3 
    Hannah - She / Her

    Online Community Coordinator @ Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
    Want to give us feedback? Complete our feedback form now.

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