UC compliance ongoing for 5 months

JaneyJo

Apparently they can see how when and where you log in. But we all know IP addresses are not accurate. So this is now another thing I’m having to disprove . 

My bank statements show where I have spent money or withdrawn money but again this is not “required proof” I suggested a picture of me at my own front door but “that could be taken at anytime”

im at my wits end 

OverlyAnxious

letitbe said:

JaneyJo said:

Another note for people, they can see where you log into your UC account from, I assume via IP addresses.
this morning she asked “why are you in London can I ask” 
I replied that I wasn’t. “Well I can see where you are from your log in information “
im nowhere near London so why on earth my IP is showing that I don’t know but I suspect this is also going to be something I have to disprove (which I can with bank transactions etc)

WHAT ???? 

They actually know when we log in ? And they know where we log in from ? This is UNBELIEVABLE 

Yes, this is not new information.  They use it to determine whether a claimant is in the UK or not.  For this reason, it's best to never use a VPN to access the UC journal.

OverlyAnxious

JaneyJo said:

im at my wits end 

Sorry I don't have any advice for your situation, but wanted to say I'm genuinely shocked at the way this compliance officer is acting towards you.

It's way beyond the incompetence that I've come to expect from gov't services and seems to be a personal vendetta.

This is the sort of experience that makes me reluctant to contact the DWP for anything at all.

JaneyJo

But the dwp must realise IP addresses are not reliable, I’ve just checked mine and it’s showing me as 40 odd miles away from where I actually am. So yet again I have to disprove an allegation with no clear means as to how to do it

poppy123456

OverlyAnxious said:

letitbe said:

JaneyJo said:

Another note for people, they can see where you log into your UC account from, I assume via IP addresses.
this morning she asked “why are you in London can I ask” 
I replied that I wasn’t. “Well I can see where you are from your log in information “
im nowhere near London so why on earth my IP is showing that I don’t know but I suspect this is also going to be something I have to disprove (which I can with bank transactions etc)

WHAT ???? 

They actually know when we log in ? And they know where we log in from ? This is UNBELIEVABLE 

Yes, this is not new information.  They use it to determine whether a claimant is in the UK or not.  For this reason, it's best to never use a VPN to access the UC journal.

Yes, there’s been a couple of members here that were accused of being out of the country when they weren’t. They were asked to send a picture of their self outside their house holding their passport. 

JaneyJo

This is my latest journal message 

"Good morning ******. The department can and are able to infer from your lack of engagement with the

A42 form that this account is indeed yours. If it is not simply signing this will enable me to prove to a level I am happy with that it is not yours. Perhaps we should just start to be truthful, if you admit the account is yours we can work out your overpayment and this situation can end. At this stage you are the only person prolonging this review with your persistent hospital admissions and refusal to allow the department to do the necessary checks. I have sent out further A42 forms today and will be in contact with your branch. I will be in touch shortly

I’m not signing a blank A42 form she won’t allow me to write the dates and account numbers (the very ones she’s provided) but if I don’t I’m guilty 

JaneyJo

Also I should add my branch manager has written me a letter (headed paper the lot) with a list of all acc numbers I have ever held. That’s who she wants to call but he is saying without a court order it’s not possible for him to discuss my accounts or lack of.
so I’m not “frustrating” the process I cannot change the law to suit her

JaneyJo

You can be out of the country for 3 months on pip but for UC it’s 4 weeks (longer if for authorised medical attention) 

they can request your bank statements and I know they have these new powers going through but as far as I’m aware and have been informed via CAB they need a court order to access your accounts without a A42 or your express permission.

im not an expert though so happy to be corrected 

poppy123456

letitbe said:

poppy123456 said:

OverlyAnxious said:

letitbe said:

JaneyJo said:

Another note for people, they can see where you log into your UC account from, I assume via IP addresses.
this morning she asked “why are you in London can I ask” 
I replied that I wasn’t. “Well I can see where you are from your log in information “
im nowhere near London so why on earth my IP is showing that I don’t know but I suspect this is also going to be something I have to disprove (which I can with bank transactions etc)

WHAT ???? 

They actually know when we log in ? And they know where we log in from ? This is UNBELIEVABLE 

Yes, this is not new information.  They use it to determine whether a claimant is in the UK or not.  For this reason, it's best to never use a VPN to access the UC journal.

Yes, there’s been a couple of members here that were accused of being out of the country when they weren’t. They were asked to send a picture of their self outside their house holding their passport. 

I thought you were allowed to be out of the Country for 3 months ? 

Not for UC it isn’t. For UC it’s no more than 1 month. Any longer than this and entitlement to UC will end. Can be up to 6 months if going for medical treatment. 

For PIP it’s 13 weeks. It can be up to 26 weeks if going for medical treatment. 

The day you leave the country and come home are not included. 

Full details here https://www.gov.uk/claim-benefits-abroad/universal-credit