Mr decision letter

missypinks

Hi, is being told a decision letter is in the post a bad sign? I've read alot of people get award txts first or phone calls asking about bank ect. I rang up this morning and was told decision letter is in post but she wouldn't tell me decision.

Hannah_Alumni

Hello @missypinks

I wouldn't say it is a bad sign. We've had members get the letter in the post and it's been a good outcome. It's really frustrating but we can't say what the letter will say and when you call up it can sometimes take a few days to go onto the system. Even then you are talking to a call centre working so you may not get all the information the letter would provide. 

missypinks

Thankyou hannah, I'm just really upset over the whole thing and can't seem to shake it, the lady I spoke to answered my questions in a tone of voice like I was stupid, I just can't talk well on phone I stutter and freeze and makes me feel so silly after, I'm just scared of going to tribunal because I don't know where to start.

Hannah_Alumni

@missypinks I'm so sorry. I know how frustrating it can be to not have your voice. I hope you don't have to go to tribunal, but if you do, you can have someone there to support you