Hi, my name is AMY! Does that automated message mean I'm awarded PIP?

AMYDRESSER
AMYDRESSER Online Community Member Posts: 5 Listener
edited March 2024 in PIP, DLA, ADP and AA
Just wondering about an automated message when ringing pip line for my assessors report, 

It said a letter should reach me by the end of April with the amount of benefit award, 

Does that mean I'm awarded it and waiting the letter or its still waiting a decision 

Comments

  • Albus_Scope
    Albus_Scope Posts: 8,695 Scope Online Community Coordinator
    Hey there @AMYDRESSER and welcome to the community! 
    That certainly sounds positive! But I'd wait until you get the letter though in all honesty, just to be on the safe side. 
  • poppy123456
    poppy123456 Online Community Member Posts: 63,722 Championing
    No, that doesn’t mean you’ve been awarded PIP. It’s an automated message that everyone hears at the moment when ringing the PIP helpline, it’s related to the annual uprating letters. 
  • BuzzerButton
    BuzzerButton Online Community Member Posts: 28 Connected
    Oh, it must be automated, I heard that too. It’s very confusing! 
  • poppy123456
    poppy123456 Online Community Member Posts: 63,722 Championing
    BuzzerButton said:
    Oh, it must be automated, I heard that too. It’s very confusing! 
    Yes it's an automated message related to the annual increase for those that have an award in payment. The reason it's on there is because they are very late in sending out those letters this year and many people (myself included) haven't received them yet. 
  • AMYDRESSER
    AMYDRESSER Online Community Member Posts: 5 Listener
    I got through to them the man was lovely he said its at the end of the line I should have my decision letter next week (it's been 3 weeks since assessment) is a fast decision a sign of a good one in any ones experience? 
  • rubin16
    rubin16 Online Community Member, Scope Member Posts: 853 Championing
    AMYDRESSER said:
    I got through to them the man was lovely he said its at the end of the line I should have my decision letter next week (it's been 3 weeks since assessment) is a fast decision a sign of a good one in any ones experience? 

    No one can say for certain till you get your decision letter, it varies so much. Like I have seen people who have had a decision fast be awarded PIP but also not be awarded PIP so theres no knowing for certain till you have your decision.

    Royal Mail is a shambles at the moment and I'm awaiting my decision letter from my recent review which was posted over 2 weeks ago, but I did phone PIP and got told my new award over the phone. PIP can tell you what award you are given over the phone if you want to find out and will tell you what the decision letter says.

    Wishing you all the best.
  • AMYDRESSER
    AMYDRESSER Online Community Member Posts: 5 Listener
    just because when I rang in Thursday last week they said the letter would be here this week, I've had no letter yet but it's only Wednesday I feel like my anxiety can't settle (but then ringing them makes me feel needy and desperate) I'll give them a call if I don't get mail today, thankyou x
  • poppy123456
    poppy123456 Online Community Member Posts: 63,722 Championing
    Did he say a decision's been made? If it hasn't then there's no decision letter to send yet.
  • AMYDRESSER
    AMYDRESSER Online Community Member Posts: 5 Listener
    He said I'd receive the letter this week as it was at the end of the line, so I'm assuming they've made a decision 
  • poppy123456
    poppy123456 Online Community Member Posts: 63,722 Championing
    At the end of the line? That doesn't really make any sense. Please note that when ringing any DWP department you are speaking to someone from a call centre. They often tell you what you want to hear. A decision letter can't be sent out until a decision is made. 

    Decisions can take up to 12 weeks after the report was returned. 

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