No decision letter yet

Formidible

I had a phone review of my PIP about a month ago. I got a text message from PIP two weeks ago saying my review was now complete and I should receive my decision letter in 2 weeks. Well it's been 2 weeks now and I've not received any letter. It said in the text message not to call until I receive the letter because they would not be able to give me the decision over the phone. Is this correct? 

poppy123456

Although the text advised you not to call, this doesn't mean you can't. You can ring them at anytime to ask what the decision was and they will tell you. 

It's not usual for letters to take quite sometime from DWP.

rubin16

You're not the only one waiting for your decision letter, I had my review complete on the 11th and still waiting for the letter to be delivered. I did however phone PIP and they read the letter over the phone with me so I know what the decision is. As Poppy advised you can call them and they will give you the decision/tell you what the letter says.

I'm hoping the letter comes this week as its the 3rd week waiting now, but Royal Mail are shockingly bad at the moment so don't hold much hope.

Formidible

Thanks for your reply. I called PIP again. I got as far as giving my bank details on the automated system, and it told me my next payment is due as normal next week, so I'm assuming my review was successful. On advice I did request a copy of the review report which I received 2 weeks ago. The report appeared to recommend continuing my current claim with anorher review in 2 years. I think I'll just leave it at that until I get the letter. 

rubin16

Formidible said:

Thanks for your reply. I called PIP again. I got as far as giving my bank details on the automated system, and it told me my next payment is due as normal next week, so I'm assuming my review was successful. On advice I did request a copy of the review report which I received 2 weeks ago. The report appeared to recommend continuing my current claim with anorher review in 2 years. I think I'll just leave it at that until I get the letter. 

Sounds positive however please be aware that the automated payment line can sometimes be wrong, so you can't always rely on it. However I'm hoping its a positive outcome for you.

Formidible

I decided to try and call for a decision on Friday. I went through the prompts, then when I went to Join the queue to speak to an actual person, I got cut off! I tried again this morning, and the same thing happened. Surely this can't be right? 

rubin16

Formidible said:

I decided to try and call for a decision on Friday. I went through the prompts, then when I went to Join the queue to speak to an actual person, I got cut off! I tried again this morning, and the same thing happened. Surely this can't be right? 

When you call PIP and get cut off it normally means they are extremely busy with callers and don't have enough room to put you in the usually queue to speak to someone. Try avoiding busy days like Mondays and Fridays as thats when people usually phone them. You should try within the week, I find Tuesdays or Wednesdays are best to call and straight away at 9am when they open.

All the best.