Text messages from PIP(DWP)

sheepy
Online Community Member Posts: 31 Connected
I am officially registered as my husbands appointee
I am concerned that I am not receiving any text message updates with regard to my husbands PIP renewal that I recently completed and returned
when the renewal form first arrived there had been no text advising me prior to its arrival
I know it’s being processed but every time I ring them it takes over an hour to get through to them and they just say it’s being processed and I will receive updates by text but I never do
everyone I have spoken to going through the same process say they receive text updates
They have both mine and my husbands mobile phone numbers so I can’t understand why I don’t receive any
should I be concerned about this and what is the best actions for me to take
thanks Sue
0
Comments
-
I didn’t get a text until I got one saying they had reviewed my case and I’d be hearing from them within two weeks. I got a letter last week saying my pip had been renewed.0
-
My concern is that they keep saying I will receive text updates but I never do
its not as if the case isn’t being updated it’s just concerning that I have to wait an hour on the phone and them saying this every time0 -
No I don’t expect the review any quicker that’s not the case at all I’ve already been advised over how long it may take and even that there is quite a probability that his current claim will have to be extended for a further 12 months due to the amount of claims being dealt with causing delays
My issue is that they constantly advise me that all the information will be qualified and further updates will come by text and then I hear nothing
perhaps it’s stupid but it causes me a lot of stress0 -
matassa1 said:Keep chasing them up,always keep copies of all medical evidence sent, if any appeals, make sure to get your own audio recording, all legal by law, as they tend to lose their ones when they realise you have proof on there, where they have asked misleading questions and you have given answers that they change on their assessment forms...
https://forum.scope.org.uk/discussion/49197/recording-dwp-and-pip
I dont understand why you push this person to start a war with DWP. Are you young and angry?
1 -
Oh don’t worry I’m not going to be doing any of that but thanks for your concern
my question was about the lack of texts nothing more
i have no other issues other thank that
1 -
sheepy said:Oh don’t worry I’m not going to be doing any of that but thanks for your concern
my question was about the lack of texts nothing more
i have no other issues other thank that
Some people are really aggressive here. But if all they claim is true, why hide behind emails and not go public on BBC or SKY for example? Emails and bad words are easy behind a screen. But if its all true, they have the obligation to go public and help us all. But it seems its just fairytales of people who didnt get an award.
0 -
sheepy said:I am officially registered as my husbands appointeeI am concerned that I am not receiving any text message updates with regard to my husbands PIP renewal that I recently completed and returned
when the renewal form first arrived there had been no text advising me prior to its arrival
I know it’s being processed but every time I ring them it takes over an hour to get through to them and they just say it’s being processed and I will receive updates by text but I never do
everyone I have spoken to going through the same process say they receive text updates
They have both mine and my husbands mobile phone numbers so I can’t understand why I don’t receive any
should I be concerned about this and what is the best actions for me to take
thanks Sue0 -
matassa1 said:Keep chasing them up,always keep copies of all medical evidence sent, if any appeals, make sure to get your own audio recording, all legal by law, as they tend to lose their ones when they realise you have proof on there, where they have asked misleading questions and you have given answers that they change on their assessment forms...1
-
I do appreciate your comments but my issue is that I am not receiving any texts at all and haven’t been from the start
so it’s not that my claim is being affected but more that unlike so many others I am not receiving any of these pre generated type texts1 -
TheManFromLondon said:@Ramonica Agreed, but I will also say matassa may have something here. I am strongly against conspiracy theories for DWP but, that doesn’t mean it is not a possibility, and I say that because he is so wide open about it.
Maybe he should take it to the news. It seems matassa see that as something more than just his claim. His email is courageous I must admit.
i am not intimidated by the looks, or avatar or lowering words of anyone, (I'm 50 and glad to be called lad anyday), but I dont care who you are, if you have the truth, I’m right behind you.1 -
Hi there @sheepy I have the same issues with texts. It can be very hit or miss as to if I'll receive them or not. But the DWP often will send written correspondence as well for the important stuff, which is helpful. As said it can be months between texts, but if it's an ongoing concern I'd try and flag it up with the DWP again.1
-
I don't understand why two of you now think it's ok to antagonise someone clearly suffering! Please stop this aggression because that's what it is.
Show some compassion for other people on this forum. We all have the right to be believed! DWP is notorious for disregarding known facts and supporting medical evidence and I wholly believe this man's experiences.
0 -
I don't think you've made a friend based on the either thread. Get real and good luck!0 -
OK I think it best that we just draw a line through this now please folks. Let's keep to the community house rules; Civil, safe and supportive.
0 -
TheManFromLondon said:0
-
matassa1 said:The audio recording of any appeal without a face to face can be used in a court of law, dependent on what you pay a lawyer to do for you, in my case, I would gladly pay whatever it takes, they lose recordings, bot because they do, but because their bonus is affected if the recording shows their lies up.
Unfortunately recordings cannot be used with a 3rd party as proof unless the person you're recording gives consent first.0 -
Ramonica said:TheManFromLondon said:1
-
poppy123456 said:Ramonica said:TheManFromLondon said:0
-
I’m really sorry that my simple question seemed to have caused such issues this hasn’t happened before so sorry to all involved was just after a little advice on how to update text settings
Sue0 -
Albus_Scope said:.
Unfortunately recordings cannot be used with a 3rd party as proof unless the person you're recording gives consent first.0
Categories
- All Categories
- 14.8K Start here and say hello!
- 7K Coffee lounge
- 78 Games den
- 1.7K People power
- 92 Announcements and information
- 23K Talk about life
- 5.4K Everyday life
- 220 Current affairs
- 2.3K Families and carers
- 850 Education and skills
- 1.8K Work
- 487 Money and bills
- 3.5K Housing and independent living
- 972 Transport and travel
- 676 Relationships
- 67 Sex and intimacy
- 1.4K Mental health and wellbeing
- 2.4K Talk about your impairment
- 854 Rare, invisible, and undiagnosed conditions
- 912 Neurological impairments and pain
- 2K Cerebral Palsy Network
- 1.2K Autism and neurodiversity
- 37.6K Talk about your benefits
- 5.8K Employment and Support Allowance (ESA)
- 19K PIP, DLA, ADP and AA
- 7.4K Universal Credit (UC)
- 5.4K Benefits and income