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Hi, my name is gemma1989! back pay got to go debt management does anybody no the time scale?

gemma1989

Hi I don't no if anybody can help me my back pay got to go debt management does anybody no the time scale I only owe a lil bit of an advance so ino they will take that but how long was people waiting from the debt management to the time of back pay thank u

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Albus_Alumni

Heya @gemma1989 and welcome to the community.

I'm afraid I don't know the time scale, but what I'll do is rename your post and pop it over in the benefits category, so more people in the know will be able to see it and hopefully offer some top advice. I hope that's ok?

gemma1989

Ok thank u

poppy123456

There's no timescales. You can contact them anytime, if you can get through. https://www.gov.uk/government/publications/dwp-debt-management-performance-data/dwp-debt-management-customer-service-standards#contacting-debt-management

Debt Management team

Telephone: 0800 916 0647
Textphone: 0800 916 0651
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 916 0647
Monday to Friday, 8am to 7.30pm

gemma1989

Ok thank u

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