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Repeated error by UC relating to my address.

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jayjayB
jayjayB Community member Posts: 3 Listener

Hi all,

In 2021 I moved house and reported the change, showed proof etc and all was fine.

In 2022 I received a phone call from my doctor to say they had had a letter from LWCRA assessment but it was showing the previous address.

I phoned UC and was told they would correct the error as it looked like a mistake on the MSRS system.

6 months later I had a phone call from the local council tax benefit team asking if I was still at my address as UC were reporting a different address.

Again I contacted UC and they said they would fix the issue and it would definitely be resolved.

6 months later same call again from council.

Then a letter to say my council tax claim was closed as I wasn't living within the local authority.

At this point I asked UC to properly resolve the issue which was completely their fault.

All was quiet until a few days ago when I had a message on my journal to say they can't pay my housing costs as my landlord says the address listed isn't one of their properties. UC had given them the previous address!

What can I do? I'm banging my head against a brick wall and it's making my anxiety even worse than normal 😭

Comments

  • poppy123456
    poppy123456 Community member Posts: 57,119 Disability Gamechanger
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    I would put in a complaint and tell them that you’ve reported your new address X amount of times and it still hasn’t been changed. https://england.shelter.org.uk/housing_advice/benefits/how_to_complain_about_universal_credit

    I’d also advise you to contact your local MP and tell them exactly what’s happened. They will hopefully contact UC on your behalf and the issue will finally be resolved. https://www.parliament.uk/get-involved/contact-an-mp-or-lord/contact-your-mp/

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Rosie_Scope
    Rosie_Scope Posts: 3,260 Disability Gamechanger
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    Hi @jayjayB, welcome to the community 😊

    That sounds really frustrating! Poppy is right, it's well worth putting a complaint in and contacting your MP to see if they can offer any help. Hopefully that'll make a difference and you can get it all sorted for good. Fingers crossed it's all solved soon!

    Rosie (she/her)

    Online Community Coordinator @ Scope

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  • jayjayB
    jayjayB Community member Posts: 3 Listener
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    thanks both.

    As advised I have raised a complaint with DWP.

    Here are some screenshots from my journal on Friday.

  • WhatThe
    WhatThe Community member, Scope Member Posts: 1,273 Pioneering
    edited June 2
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    🤨 🤔 😫

  • Rosie_Scope
    Rosie_Scope Posts: 3,260 Disability Gamechanger
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    Hope it gets sorted @jayjayB! I realised after posting that unfortunately MPs aren't able to answer anything at the moment as technically there are no MPs until after the election! But I hope your complaint is taken seriously and they can sort it all out for you.

    Rosie (she/her)

    Online Community Coordinator @ Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
    Want to give us feedback? Complete our feedback form now.
  • jayjayB
    jayjayB Community member Posts: 3 Listener
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    It's been sorted for the time being and they released my payment on Friday.

    As they've "sorted" it several times over the past few years I don't hold out much hope.

    I just keep taking screenshots of my journal as proof of the error in their system 😩

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