Capita (pip) update

Lealea89
Lealea89 Community member Posts: 10 Listener
in PIP, DLA, and AA

Good morning just a quick update I had an assessment book for 9:15 Friday 7th no phone call. I called capita Friday & was told to call Monday, I’ve just called & have now been told to called Thursday or Friday when their systems have been updated. I queried why does it take so long & was told they need to look into why I wasn’t called. This is my first claim is this the norm? Thank you

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  • Albus_Scope
    Albus_Scope Posts: 6,743 Online Community Coordinator

    Heya @Lealea89 unfortunately this can happen due to sickness within the company, so you were just unlucky there. Hopefully they'll be able to give you a new date soon, though I'm not sure why it'd take them so long to find out the reason for the no show?

  • Lealea89
    Lealea89 Community member Posts: 10 Listener

    Hi again you did mention it could be due to sickness when we spoke on Friday. I think it’s very unprofessional that I never got a call/text informing me my assessment had been cancelled and no information to what’s happening until Thursday or Friday. It frustrating especially when I’ve not claimed any benefits for years & don’t know the process. Thank you again

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