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Capita (pip) update

Lealea89

Good morning just a quick update I had an assessment book for 9:15 Friday 7th no phone call. I called capita Friday & was told to call Monday, I’ve just called & have now been told to called Thursday or Friday when their systems have been updated. I queried why does it take so long & was told they need to look into why I wasn’t called. This is my first claim is this the norm? Thank you

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Albus_Alumni

Heya @Lealea89 unfortunately this can happen due to sickness within the company, so you were just unlucky there. Hopefully they'll be able to give you a new date soon, though I'm not sure why it'd take them so long to find out the reason for the no show?

Lealea89

Hi again you did mention it could be due to sickness when we spoke on Friday. I think it’s very unprofessional that I never got a call/text informing me my assessment had been cancelled and no information to what’s happening until Thursday or Friday. It frustrating especially when I’ve not claimed any benefits for years & don’t know the process. Thank you again