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Water bill

apples

hi all

I live in a hmo, I used to receive water bills addressed to my flat number but the landlords name, yesterday I received the water bill in my name

The water system is connected to other rooms and there is a communal washing machine

I am definitely not paying it but wondered where I stand as I haven’t got my own water meter or water pipes as mentioned they feed off from other rooms

Thanks

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apples

hi @woodbine thanks for the reply

I am unable to talk to people I am not paying any way so I’ll throw the letter in the bin

poppy123456

Living in a HMO then all of you should be paying a share of the bill. You really shouldn't just ignore a bill and pretend it's not there.

apples

apart from mine everyone else’s bill is still addressed to the landlord, all the other tenants are junkies or alchies so they aren’t going to pay

Adrian_Scope

Are you able to write to the landlord @apples? Previously was the water bill included within your rent?

apples

hi @Adrian_Scope no the landlord are rogue and don’t care hence the residents I have to live with

@MW123 thanks for the reply, when I try to contact the water supplier I get a contact number or WhatsApp option and I’m not giving my phone number using WhatsApp, if they send the bailiffs I have nothing here as I don’t keep valuable items here, and in court I can explain the water pipes feed from room to room

Due to this property making my mh worse I wouldn’t pay a pound a month to live here, I’m not here by choice

apples

@MW123 many thanks for the information very much appreciated, I will try to contact them during the week

thank again

apples

just rang them but because I wouldn’t give my name they wouldn’t talk to me

OverlyAnxious

https://forum.scope.org.uk/discussion/comment/877400#Comment_877400

If the bill is addressed to you, they already have your name. You will need to pass the security checks before they can discuss your account.

Jimm_Alumni

Due to data laws they will not talk about an account at all over the phone without passing some level of security. So this is something you will have to do. You could also write a letter detailing the issue to the water company, but you will still need to pen your name to the letter, otherwise how will they know what account is the issue?

poppy123456

https://forum.scope.org.uk/discussion/comment/877400#Comment_877400

How do you think they will be able to help you without first giving your details? They can’t guess what they are.

apples

I told them the property is a hmo and the bill has to be made out to landlord but they didn’t care so neither do I

Don’t need anymore replies to this post as I’m not paying anyway so don’t need to reply

Strawberry1

More rises on water bills on the horizon. I will never know how they justify these issues.

apples

Merry Christmas all

Sorry to bring this up again, on Xmas eve I had a call from debt collector regarding this bill, I told him I’m not paying it and will be making a complaint to Thames water, he said in that case he’ll return this case to Thames water and I won’t be hearing from him again

I received an email from my credit report as an update and Thames water have filed 2 missed payment reports, I’m not too worried about my credit

when I contacted my landlord about the bill being in my name I received a reply that he has contacted tw and asked them to invoice the correct parties, however I am receiving a final payment for £151 from 2021 to 2022

I have complained to tw but they just reply that I owe the money, I have sent another complaint this morning, and told my landlord to rectify this as well, but as the landlord has recently changed hands he didn’t seem bothered and was surprised that I’m not responsible for the bill, he acted as if I was

Anyone know what action I can take against tw, I’d like to go to court so I can explain as tw don’t seem tolisten

poppy123456

https://forum.scope.org.uk/discussion/comment/959149#Comment_959149

Are you living in social/council housing? A lot of those landlords include water in with the weekly rent amount, which will be known as service charges. Housing benefit doesn't cover that service charge so the landlord will usually ask you to set a payment plan up to pay for that. This is how my social housing works and I pay for this by direct debit every month.

apples

Thanks for the replies @poppy123456 this is private accommodation @MW123 i have an email from my letting agent stating he has informed tw to re invoice the correct parties (which seems to have worked to some extent as the bill was originally from 2021 - 2025 and was £1159) now it’s just the final bill from 2021-2022 and £151, there are 9 households in this building but I am the only one receiving a water bill even though the boiler and washing machine is communal

poppy123456

@apples yes I know it’s privately rented. I was replying to Catherine’s comment.

apples

sorry @poppy123456

apples

sorry for bringing this post up again, last bit of advice please

After receiving a call from debt collectors on Xmas eve, I sent another complaint email to tw who today confirmed that I am not responsible for the bill and have removed my details from their system

Due to the harassment and 2 bad credit reports can I claim compo from tw ?

apples

Thank you so much @MW123 and your response was so detailed I am going to send the email, I contacted ccw but they said they couldn’t help until I had completed tw complaints and that tw refer me to them

Thank you once again

apples

@scope is there anyone who can help me write an email to tw requesting them remove the bad file entries from my credit file and seeking compensation?

I rang cab this morning but they wanted confirmation that this issue has affected my mh by me going to the gp, which I never did