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Water bill

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apples
apples Community member Posts: 297 Courageous

hi all

I live in a hmo, I used to receive water bills addressed to my flat number but the landlords name, yesterday I received the water bill in my name

The water system is connected to other rooms and there is a communal washing machine

I am definitely not paying it but wondered where I stand as I haven’t got my own water meter or water pipes as mentioned they feed off from other rooms

Thanks

Comments

  • woodbine
    woodbine Community member Posts: 12,124 Disability Gamechanger
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    Only one way to sort this speak to the people who sent you the bill, afraid on this one we cant help.

    Let us know how you get on next week?

    2024 Election won

  • apples
    apples Community member Posts: 297 Courageous
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    hi @woodbine thanks for the reply

    I am unable to talk to people I am not paying any way so I’ll throw the letter in the bin

  • poppy123456
    poppy123456 Community member Posts: 57,180 Disability Gamechanger
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    Living in a HMO then all of you should be paying a share of the bill. You really shouldn't just ignore a bill and pretend it's not there.

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • apples
    apples Community member Posts: 297 Courageous
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    apart from mine everyone else’s bill is still addressed to the landlord, all the other tenants are junkies or alchies so they aren’t going to pay

  • Adrian_Scope
    Adrian_Scope Posts: 11,393 Scope online community team
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    Are you able to write to the landlord @apples? Previously was the water bill included within your rent?

    Community Manager
    Scope
  • MW123
    MW123 Scope Member Posts: 631 Pioneering
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    Since all other tenants have received bills addressed to the landlord, I recommend emailing the water company to clarify why the bill is addressed to you personally instead. It's essential to promptly address this payment demand in your name as a matter of urgency. You can handle this entirely through email; there's no need to speak with anyone directly.

  • apples
    apples Community member Posts: 297 Courageous
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    hi @Adrian_Scope no the landlord are rogue and don’t care hence the residents I have to live with

    @MW123 thanks for the reply, when I try to contact the water supplier I get a contact number or WhatsApp option and I’m not giving my phone number using WhatsApp, if they send the bailiffs I have nothing here as I don’t keep valuable items here, and in court I can explain the water pipes feed from room to room

    Due to this property making my mh worse I wouldn’t pay a pound a month to live here, I’m not here by choice

  • MW123
    MW123 Scope Member Posts: 631 Pioneering
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    @apples

    While you should do what feels right for you, I gently suggest contacting the water company, even by post, to clear up the misunderstanding. If you don't remove your name from the bill, unpaid bills, even if sent by mistake, can be reported to credit agencies by UK water companies.

    This means a missed or late payment could appear on your credit report, affecting your credit rating for up to six years. This could impact everything from switching mobile phone providers to even securing a new tenancy agreement. I'm not trying to cause you any distress; I just feel you should be aware there could be problems. Take care x

  • apples
    apples Community member Posts: 297 Courageous
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    @MW123 many thanks for the information very much appreciated, I will try to contact them during the week

    thank again

  • apples
    apples Community member Posts: 297 Courageous
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    just rang them but because I wouldn’t give my name they wouldn’t talk to me

  • OverlyAnxious
    OverlyAnxious Community member Posts: 2,801 Disability Gamechanger
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    If the bill is addressed to you, they already have your name. You will need to pass the security checks before they can discuss your account.

  • Jimm_Scope
    Jimm_Scope Posts: 3,610 Disability Gamechanger
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    Due to data laws they will not talk about an account at all over the phone without passing some level of security. So this is something you will have to do. You could also write a letter detailing the issue to the water company, but you will still need to pen your name to the letter, otherwise how will they know what account is the issue?

    They/Them, however they are no wrong pronouns with me so whatever you feel most comfortable with
    Online Community Specialist

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  • poppy123456
    poppy123456 Community member Posts: 57,180 Disability Gamechanger
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    How do you think they will be able to help you without first giving your details? They can’t guess what they are.

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • apples
    apples Community member Posts: 297 Courageous
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    I told them the property is a hmo and the bill has to be made out to landlord but they didn’t care so neither do I

    Don’t need anymore replies to this post as I’m not paying anyway so don’t need to reply

  • Strawberry1
    Strawberry1 Community member, Scope Member Posts: 3,618 Disability Gamechanger
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    More rises on water bills on the horizon. I will never know how they justify these issues.

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