Hello, any help would be greatly appreciated.
Backstory is I was claiming UC with LCWRA until February 2023 due to me going to university, in may 2024 I tried to reclaim but due to me still being in attendance at university the DWP called my mum who’s my appointee and mentioned that we should apply once I have officially withdrawn and then they would be able to resume my universal credit process, they also mentioned that I shouldn’t need to go through the LCRWA process again, fast forward to June 2024, I have logged into my account and went into the to do list which said “reclaim” giving them all the necessary information, my new work coach is now saying I do not have a appointee at all and that this is a completely new claim despite my account saying “reclaim” and me not having to put my passport details or anything in this time. I did tell him about the phone call and what happened previously but he does not want to know. On Friday I had a commitments appointment which I told them on Thursday I would not be able to attend if my appointee wasn’t able to come or be acknowledged. I have filed a complaint through the link that was given to me on the UC call line but now on Saturday I have received a notice about what sanctions are and am scared that I have been sanctioned as a result.
Does anyone have any advice on how I should proceed with this? Thank you