When I log into the video heath assessment a receptionist told me that the video health assessment has been converted into a telephone health assessment because the healthcare professional has problems with her IT system in her home.
I made a complaint to the Health Assessment Advisory Service because this change was made without notice and without asking me if I agree to and because I was not prepared to a telephone assessment and because my medical condition made difficult for me to have a telephone assessment.
I received a reply saying the two things:
1.The receptionist asked me if I agree to this change and that I agreed what is not correct because he asked me nothing.
2.During the telephone heath assessment I did not ask to have the assessment postponed to another day so that to have a video assessment. However, I did not ask this because I was not informed that I have the right to ask this. Moreover, the health assessment during the telephone health assessment did not inform me that I have this right.
The fact that in the reply to my complaint it is said that I was asked if I agree to this change is evidence that this change should not have taken place without my permission.
I would like to know what are the rules about his issue and what can I reply to the fact that contrary to what says the reply to my complaint I was not asked if I agree to this change
There is also something else strange which is that concerning the receptionist in the reply to my complaint the pronoun “she “ is used, however; the receptionist with whom I talked was male.
