Lwrca trouble

annasek
annasek Online Community Member Posts: 6 Listener
edited August 2024 in Universal Credit (UC)

On June 20, they published my decision in the UC journal. They removed this decision the same day. They didn't send me anything by post. Everyone tells me something different, I don't know what to do. I called the UC several times and no one wants to tell me what to do next.

Comments

  • Rosie_Scope
    Rosie_Scope Posts: 4,785 Scope Online Community Coordinator

    Welcome to the community, I'm sorry to hear that you're having trouble with your UC decision @annasek, that sounds really frustrating.

    You might have already tried this, but have you popped a message on your journal to see if anyone can answer you?

  • poppy123456
    poppy123456 Online Community Member Posts: 64,032 Championing

    When you have access to a journal you do not receive any letters in the post. Everything is uploaded on your journal.

    It’s pointless ringing the helpline because all they can do is put a message in your journal and you can do that yourself. If you haven’t already done that then you should.

    Unfortunately I can only guess why it was removed.

  • annasek
    annasek Online Community Member Posts: 6 Listener

    Hi,Yes I did.i also call them and visit job center and no one explain me why.