Using my own car to drive clients about

Hello I have recently started work as a self employed PA.
Today I was asked by family in front of the client to use my own car to take this lady to a cafe.
Her mobility is poor and mood wise she can be quite volatile.
I have business insurance so that wasn’t the issue.
Guess I was taken aback at family expectations- why would I want to use my own car? There was no mention of paying for petrol or the wear and tear on the car. It just seemed to be a given I would do it freely as part of my role.
I have concerns regarding this clients mobility- very restricted so obvious safety concerns.
Can anyone advise me on how to address this with the family and is it just expected as part of the job with no financial recompense.
I want to add I’m happy to take client out but would prefer to use a wheelchair taxi.
Thank you
Comments
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If you're going to use your own car to transport them then you should at least charge them for fuel and wear and tear on your vehicle. You will need to speak to your client and come to some agreement. There's a guide here for this that may help.
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Arrange a private meeting with the family to discuss your concerns about transporting the client with restricted mobility. Emphasise the paramount importance of safety, suggesting that utilising a wheelchair taxi service would offer the safest option.
Clearly state your preferences regarding the use of your personal vehicle and engage in a discussion about fair reimbursement for expenses such as fuel and maintenance. Document any agreements made during the meeting to prevent misunderstandings later on. This approach ensures that all parties are on the same page and agree on the terms moving forward, maintaining professionalism and clarity.
Additionally, before committing to transporting the client in your car, consult with your insurance provider to ensure that your business insurance adequately covers such activities. Business insurance policies typically cover travel between different work locations as part of your professional duties, but transporting clients or patients may not be automatically included in the coverage.
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