biographical telephone call?

kca16

what is a biographical telephone call please?

poppy123456

Have you recently claimed a benefit such as Universal Credit? If so then this will be a phone call to confirm your identity.

Jimm_Scope

Hi @kca16, welcome to the community 😊 As Poppy mentions it's a phone call to confirm your identity. Have you recently put in a claim for a benefit?

If you have any other questions just ask away! I'll move this over to our Benefits discussion section incase you do 🙂