Hi all
Is it just me or do you also find the whole process of pip renewal both difficult and depressing
When my husband first had his stroke and then the complications that created his mental health issues I was happy to take on the role of appointee but if I’m honest it’s a constant uphill struggle
His pip renewal forms have been received and are being processed but there is just no follow up information available it doesn’t matter how many times I ring them
No one can answer why I don’t receive any text updates ever every time I ring them I ask this question and every time they say it’s not necessary not everyone does but I quote this forum and tell them so many people do but they won’t check their systems no matter how much I ask and why is that ?
His renewal date is the beginning of October so I’m told he may have a 12 month extension but I have to wait until 35 days before the end date for confirmation just in case his renewal does come through which is very unlikely
I can’t apply for his next blue badge because I have to wait for this paperwork to be processed and in my area it takes the full 13 weeks from start to finish
So why can’t pip look to see if his renewal application has been assigned to anyone if it has they could be contacted if it hasn’t it won’t be processed in time
It’s giving me sleepless nights and whilst I understand that some people don’t like the system being criticised it’s clearly not working for me
When they make a statement that isn’t even clear cut that says you may or should hear from them within 35 days by text……… But I don’t get texts!!!!….,,oh ok you should get a letter but that may be later than 35 days but that hopefully shouldn’t affect his Payments……or you could phone again at the 35 day point and we will try to confirm…….its so stressful and there is never a definitive reply
If they could access the system for an update things would be a lot clearer they would know those that are actually assigned and are starting to be processed and those that are still waiting based on that the information they could provide would be much more helpful and accurate as it would be about an individual and not generic like it is now
His mental health nurse is no help at all and won’t get involved she told me she’s too busy to have to deal with that it’s up to me maybe the doctor can help !!!!
Yes I am upset because I’m sad, depressed and frustrated and no one seems to be able to help other than to say you just have to sit and wait for the 35 day point I’m sure it will be alright…..but what if it’s not then I have little time or money to rectify or appeal
I can imagine there really must be some desperate people out there who feel there is no one to turn to when the phone is put down or they are told not to worry
