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Failing probation in a job

shazza47

I am a bit upset at the moment, I suffer from severer osteoarthritis and was working from home as a customer service adviser, when I started this job the training was not that good and I have never worked with a energy supplier before, I had regular call scores but even though, I had a 100% calls and performance was on target, but with the conflicting information from my manager that I had not done certain things on a call, it got confusing, I disagreed with I’m as I always had high compliance call scores, I’m suffering with so much pain at the moment, I can hardly walk, and just keep questioning myself all the while. Sorry but I’m sick of trying, I work from home because it’s difficult for me to travel.

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Comments

shazza47

https://forum.scope.org.uk/discussion/comment/913329#Comment_913329

this is the opinion of my manager who has gave me constant conflicting feedback about my calls and performance, my probation was extended, but I was told that he wanted a 100% and performance which I achieved both over this last week or so but apparently, over the last 2 weeks he said I haven’t said certain stuff which I know I have, but my calls are 100% score, I’m just very confused, The job description was not that descriptive, I only found out I would be working for an energy company when I started training

shazza47

Thank you all for your comments, I did feel upset yesterday about this, but I glad I’m not there anymore it was not a good company, and I have to focus on my health, I am waiting to have a hip replacement, I’m suffering enough I don’t need to feel stressed about a job that no good, I have applied for jobs that are more in line with the career I had before I started this job so hopefully, I might hear something back off these jobs.

shazza47

no I’m on the waiting list for my hip replacement, only been waiting about 3 or 4 months now, but I’m in a lot of pain and this is also affecting my mobility, I’m really not looking forward to the operation, but if it takes the pain away and I can walk a lot better then I need to go through with it.

shazza47

Awww thank you for your lovely reply, I just keep questioning myself and thinking it must be me, but on the other hand they are not a good company, they have awful review and a high staff turnover.

Rachel_Scope

Hi @shazza47. Sorry you had such a bad experience with this company. It sounds like they weren't a good place to work for, especially when you had such high scores and they still found something to criticise you on. Call centres do tend to have a high turnover and it's easy to see why just from your experience. Don't question yourself at all, put it behind you and remind yourself that you did a great job despite what they said 😊

I hope you get a hip replacement soon, it's horrible having to live with such chronic pain. Good luck with your next job!

jae377

Should something similar occur again there are two things you can do.

Request HR to play back calls where you are certain you did cover all points. If by some chance you did miss something when played back:
Request "reasonable adjustment" to the 100% requirement as constant chronic pain is a recognised disability and known to affect performance and ability to concentrate.