I lost my rear end and slid, spun and hit the central reservation coming off a roundabout by a new estate. I called the breakdown number for Aviva and got cut off so attempted a repair with my 13 year old a passer by noticed (good Samaritan) I drove after the repair but there was too much noise i pulled over and finished my call. I noticed the form online said I already had an active recovery and I knew all they were missing was my location. I called the number on the error and explained I had managed to get passerby to do wheel but it's still broken. RAC said as I said accident they were discontinuing my call out as they only do breakdowns.
As police were attending a more serious skid that happened after mine we asked for more help. They gave us a local recovery service but they couldn't help. I finally got a recovery vehicle but when he turned up he said he would take me to his garage. I found myself stranded in Coventry with no supplies, pads, change of clothes, no where to go no access to my chair or anything in the car as by the time they realised it's not safe enough with a small repair it was still up on stilts. The language barrier didn't help either a d I panicked about if I was going to be gang ....
As a single woman that thought is Sadly always on our mind let alone after paying £300 to be recovered home to end up in a backstreet garage that doesn't even have a professional front, deals in cash and speaks Arabic or polish.
Not quite sure now I'm finally home how to go about it because the Aviva solicitors said despite conflict of interest I should log a complaint but the way these companies are I'm struggling to even find a telephone number let alone a way to complain! I've downloaded the policy which states they will do everything to get me home in the event of an accident or to my destination and take car repair and return to me!
How do I always end up in a pickle?
