UC Statement Missing

anth22

HI again I was due my first UC statement yesterday 5th October but I have received nothing, all my commitments etc are upto date.

Do you think I should be worrying over this and is anyone else having the same issue.

Any thoughts or advise would be greatly appreciated, Thank you.

Emilee

It may be that they are having to calculate an element manually. What date is your payment due? And are there any outstanding actions on your account?

Kimi87

In the past I've had the odd statement added on 27th/28th, when it's due on 26th.

anth22

Thank for your replies there are no outstanding actions on my account and I'm due my first payment on the 9th October I'm so worried its not going to happen 😢.

Kimi87

As it's your first statement, are you looking in the right place?

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Scroll down to statements.

Emilee

It is possible it is waiting for manual check of something, potentially any transitional protection if you have migrated. If that is the case it will not be done until tomorrow at the earliest.

If it is not showing by midday tomorrow, leave a note on your journal under the option 'about a payment' and ask why it is not showing.

Try not to worry, this happens a lot especially with initial payments, or if claimants have anything such as self employment, childcare, or a change of circumstance that needs verifying. As long as it is showing the day before your payment date there should not be any delay with your payment.

Jimm_Alumni

It can take longer than the statement for such things to be calculated. If you want reassurance you could try contacting your local UC office by leaving a note on your journal, or calling up the contact number they've given you

anth22

I've call uc this morning and the hold up is they are waiting for my carers allowance to be verified, don't know

why though as I've been getting carers for a number off years.

They said my statement might be up later today or tomorrow.

poppy123456

Although you've been claiming carers for years, they still need to confirm you're claiming it because it's deducted in full from any UC entitlement. It's the same any other other elements you maybe entitled to, they need to confirm you're entitled to them first.

I can see why they haven't yet calculated your statement because if they did then it wouldn't be correct. Very often they calculate your first statement when they haven't confirmed all your details and then that statement is incorrect. This means once everything is confirmed then need to recalculate it.

anth22

Thank you 😊.

anth22

Sorry for the delay but my uc did go into my bank on the 9th and so far I'm better off.

Rachel_Scope

Hi @anth22 that's great news! Bet it's a big relief after the worry.