Anyone else have this experience with UC?

System

This discussion was created from comments split from:

Changing phone number

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Icareuser

Hello everyone nice to talk to you all, I was wondering if anyone managed to change the number and successfully getting codes in order to login to your journals?

Icareuser

My problem is that I am my brothers appointee, after having an accident he sustained brain injuries so I responsible to keep up with his journal in April 2024 we lost the mobile where the codes were sent to and I rang UC helpline for advice and they told me that they will send a message to our local job centre in order for them to make an appointment and that way the number can be changed. After waiting for three weeks I kept on ringing and in July they changed the number without telling me they also retrieved the email where notifications were sent to, at this point my brother had his work capability assessment in where he was exempt from working due to his injuries for another year and he was awarded maximum payment and pip, between July and August UC was sending messages notifications to the wrong number and in September they closed my brothers account, now I am in the process of going to court, UC are making me responsible for what happened.

Does anyone have any advice, has anyone experienced anything similar to my situation?

Morgan_Alumni

Hello @Icareuser

I'm so sorry your post seems to have been missed. I'm really sorry to read about the issues you've had with your brother's UC account. How is the appeal going? Have they reinstated his account?

Icareuser

Hello, thank you for your email.

Am still waiting for a court date, UC has been very slow at producing some evidence that I needed from them.

I was advised to make a new claim for my brother so I did unfortunately he has to go through everything again including work capability assessment but until he has the initial assessment he has to accept his commitment, it is all very stressful for him.

He lived of his PIP for 3 months there was not help nor advise from the DWP.

I am hoping to find more people that have experienced the same problem as mine I want to demonstrate to the court that what happened to us it is not an isolated incident.

Many thanks

poppy123456

Is the reason for taking it to Tribunal because the claimed was closed? He should not need to have to go through another work capability assessment if the claim was closed for less than 6 months. They should already have the information about the last work capability assessment.