hi, I’m having a bit of confusion about my U. I noticed there was a big payment gap in my rent account with onward homes. A payment was made by UC on the 26th August tin the next payment they made was 21st October. My UC payment date is 21st of each month. I challenged UC on this and they said all payments had been sent. I spoke to onward and they said this is correct. But although my rent was taken out of my money on the 21st September there was no money sent for that month. Because I am paid 12 times a year on UC wich is every 4 weeks equalling 48 weeks and my rent is charged weekly wich equals 52 weeks does that mean I am supposed to pay the extra 4 weeks myself? I’m so confused how they can miss a payment and they claim that is correct. Thank you in advance.
