Cmht lying

apples
apples Empowering
in Coffee lounge

hi all,

After some advice please, my cmht made my mental health worse so in April I put in a complaint and asked to be transferred, the response to complaint was apologising but not transferring me

As my mh became worse my gp referred me back to the same mht even though I didn’t want to be, I’ve heard nothing from them, however, this morning i rang my gp to ask for a referral and he told me the cmht team had contacted me but they haven’t

What can I do regarding them lying

Thanks

Comments

  • Rosie_Scope
    Rosie_Scope Online Community Team

    Hi @apples, I'm really sorry you're struggling to get the care you need. It's so frustrating that they've lied about contacting you.

    If they're still messing you about I wonder whether there's a way of sending an additional complaint in and trying to get it seen by someone higher up. Where did you make your original complaint to?

    It's disappointing that your GP referred you to the same team too, do they have the ability to refer you to a different team or is this the only one in your area?

    I hope you can find a way forward soon.

  • apples
    apples Empowering

    hi @Rosie_Scope

    My original complaint was done on my behalf by an advocate I think it was sent to the complaints team at the cmht

    As to being referred elsewhere i keep being told that as this is in my catchment area this is my cmht and I may not be accepted elsewhere, but I don’t even think they’ve tried referring me as I haven’t heard otherwise

    I do have the phso looking into it but they said they may not take on the complaint as they deal with serious complaints

  • apples
    apples Empowering

    Thanks @Catherine21 I will have a look into The Gateway, I’m in west London

    Hope you are well

  • apples
    apples Empowering

    I forgot about the cqc, thanks @Catherine21 I will keep updated how I get on

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