Cmht lying

apples

hi all,

After some advice please, my cmht made my mental health worse so in April I put in a complaint and asked to be transferred, the response to complaint was apologising but not transferring me

As my mh became worse my gp referred me back to the same mht even though I didn’t want to be, I’ve heard nothing from them, however, this morning i rang my gp to ask for a referral and he told me the cmht team had contacted me but they haven’t

What can I do regarding them lying

Thanks

Rosie_Scope

Hi @apples, I'm really sorry you're struggling to get the care you need. It's so frustrating that they've lied about contacting you.

If they're still messing you about I wonder whether there's a way of sending an additional complaint in and trying to get it seen by someone higher up. Where did you make your original complaint to?

It's disappointing that your GP referred you to the same team too, do they have the ability to refer you to a different team or is this the only one in your area?

I hope you can find a way forward soon.

apples

hi @Rosie_Scope

My original complaint was done on my behalf by an advocate I think it was sent to the complaints team at the cmht

As to being referred elsewhere i keep being told that as this is in my catchment area this is my cmht and I may not be accepted elsewhere, but I don’t even think they’ve tried referring me as I haven’t heard otherwise

I do have the phso looking into it but they said they may not take on the complaint as they deal with serious complaints

Catherine21

https://forum.scope.org.uk/discussion/comment/953001#Comment_953001

I don't know your location there's The gateway that you could call and explain this is in reading Tell cmht they are making your mental health worse and you need resolved ASAP say your call ombudsman

apples

Thanks @Catherine21 I will have a look into The Gateway, I’m in west London

Hope you are well

Catherine21

https://forum.scope.org.uk/discussion/comment/953221#Comment_953221

Also care quality commission once they see your take it higher they generally back down awful isn't it it's your choice tell them your willing to travel elsewhere I'm ok thankyou let's us know how you get on

apples

I forgot about the cqc, thanks @Catherine21 I will keep updated how I get on