I've just received a text message saying I have a phone consultation on the 9th Jan. I'm not very good on the phone at all. It doesn't say how long it will last or give me any other information. Can someone be with me during the call as I often need prompting or questions reworded so I can understand them. I think no one can really get a feel for the person when they are on the other end of a phone, they can't see your struggles and may not even hear them.