Moving to universal credit no id

My son received a migration letter to move from income related ESA to UC we have till march to apply. My son is autistic also aggrophobia n xenophobia he will only speak to me or his brother.has not left the house in years.he doesn't have any photo id or bank account his ESA n DLA have always gone into my bank his mum.he has been totally anxious since letter came.as he lives with me he doesn't have any paper bills.it says on letter I can phone but son won't use phone or speak to people .this is causing so much stress to him and myself anyone got any ideas for help.
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Are you appointee for your son's DLA & ESA?
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No but I have always done everything for him his DLA n ESA has been put into my bank account for years now as we tried to open bank account for him but had no id
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As you have until March to apply for UC, my recommendation would be to apply to be his appointee for ESA/DLA.
When you apply make them aware of the UC migration and that you need everything in place before the deadline.
You would then become his appointee for UC and can make the application and maintain the claim for him.
If everything doesn't go through in time, you can request an extension for the migration deadline, this is usually granted only in exceptional circumstances.
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You could also wait to become his appointee until a claim for UC is made. What I did for my daughter was started a claim on her behalf. Once I had access to her online journal I put a message on there to ask to become her appointee. I was then contacted by a work coach who then put that in place.
This was during Covid but when becoming an appointee now I would expect a DWP representative to visit you in your home.
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I popped into job centre this morning and explained it all girl was really nice said I was to call migration team and start his claim she said that they would be contacted and someone would come to the house she said he was not to worry about the no id as they have other ways to deal with it .so I will let yous all know how it goes thanks for all your help folk
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