No photo ID for UC Terrified!!!

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Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 63,401 Championing

    They haven’t toughened up any rules. The person that put that message on your journal is incorrect, it’s not the first time they’ve given misleading information.

    You do not need to close your claim. I’d advise you to also make a complaint about the advice you were given.

    Just make sure you attend that appointment and your claim will be just fine.

  • bennyben
    bennyben Online Community Member Posts: 17 Listener

    I am worried about the biographical interview..I spoke to a friend of mine tonight who said they failed it because they were asked questions regarding an ex partner from 16 years ago, like their NI number and the month and year they claimed income support(a claim from well over 20 years) and the last 4 digits from an old bank account that hasn't been used in over 10 years. I thought the questions would be about what day, and amount you received of a certain benefit or maybe a current partner's NI which you can get off them easily or last 4 digits off a current account. If these are the questions I am gonna get I am massively screwed especially since you don't know what they are gonna ask, unless you are prepared to go through every document from the DWP you have ever received going back decades, letters you may not even have because they are addressed to your ex ex ex partner.

  • Ranald
    Ranald Online Community Member Posts: 245 Empowering
  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 3,552 Championing

    The questions are different for everyone. Otherwise people could just learn the answers beforehand and that would not prevent fraud in the way it's intended to do.

    They have to be things that DWP have access to though, so will generally be about benefits and bank accounts.

    It is strange that they would ask about old partners and old bank accounts. Perhaps that person had not updated their information. I have not heard of anyone having that issue before.

    For reference, I was also messed around and given lots of incorrect advice through the journal about the ID checks and the migration in general. It may be true that they've changed the rules, but they still can't just refuse your claim just because you have no photo ID.

    As others have said, keep the appointment, and if you're refused on the day, ask to see someone more senior at the Job Centre.

  • Catherine21
    Catherine21 Posts: 3,076 Championing
  • bennyben
    bennyben Online Community Member Posts: 17 Listener

    I Have had an update on my journal telling me and my partner to attend with what iD we do have, no idea what that means....my girlfriend's support worker at a drug treatment centre has stated they can help with the ID situation but don't know what I am gonna do.

  • Kimmy87
    Kimmy87 Online Community Member Posts: 2,261 Championing
    edited January 14

    The message said bring what ID you do have. You mentioned documents earlier, so bring those as that is the ID you have.

    They might combine looking at those documents with a biographical ID check by asking a few questions.

    Kind of proves the previous agent was wrong in telling you to close your claim.

  • bennyben
    bennyben Online Community Member Posts: 17 Listener

    It says on the Citizen Card website that you can get certain people to verify your ID using a birth certificate if the know you well, can a business owner of a private limited company do this...since the retail store next door is prepared to do it.

  • poppy123456
    poppy123456 Online Community Member Posts: 63,401 Championing

    It's not someone you know well that needs to verify your ID, it's UC that need to do that. I do think you're overthinking this.

    Take what you have and if it's not enough they will ask you some questions, which quite a few people here have already advised you.

  • bennyben
    bennyben Online Community Member Posts: 17 Listener

    Im talking about getting an ID card from the post office...it's called the Citizen Card. I'm asking about the verification process for getting one of those cards because I have someone that will verify for me, that way I won't have ID issues in the future. I was just asking if a business owner was an eligible verifier. I'm not overthinking anything..it is common sense.

  • bennyben
    bennyben Online Community Member Posts: 17 Listener

    Ive already applied for it and paid for a fast service and once my identity is verified by a third party can have the card in 3 days.

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 3,552 Championing

    The Citizen Card isn't acceptable as photo ID for the JobCentre. Here is the list:

    Photo ID

    This can include any of the following:

    • passport from any country
    • photocard driving licence (full or provisional)
    • NHS identity card with a biometric chip
    • armed forces or police identity card
    • PASS card (National Proof of Age Standards Scheme)
    • eVisa or expired biometric residence permit (BRP) if you do not have an eVisa, showing you’re allowed to stay in the UK for 6 months or more
    • foreign national identity card (but not identity cards issued under the UK National Identity Scheme)
    • immigration status document or other travel document showing you’re allowed to stay in the UK indefinitely
    • certificate of naturalisation as a British citizen, which shows you’re allowed to work in the UK
    • foreign photocard driving licence with an international driving permit, valid for up to 12 months from the date you entered the UK
    • a residence permit, registration certificate or other document showing your right to live permanently in the UK, if you’re a national of the EU, Switzerland, Norway, Iceland or Liechtenstein
    • permanent residence card issued to a family member of a national of the EU, Switzerland, Norway, Iceland or Liechtenstein

  • Dibby1971
    Dibby1971 Online Community Member Posts: 21 Connected

    Hi! I’m pretty sure your GP can give you a letter confirming who you are as this happened to someone I know and she didn’t have photo ID or her own bank account!
    Good Luck

  • Hopeless
    Hopeless Online Community Member Posts: 186 Empowering

    The Citizen card is a PASS card so would be ok for ID. I have one myself

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 3,552 Championing

    Thank you. I did not realise they were the same thing.