Hey all ..last year I helped my mom apply for UC and LCWRA after the affects of a stroke affected her physical and mental abilities she's currently living in supported living and has carers who come in to help her with day to day stuff like making meals getting dressed.in October she had an appointment for an Lcwra assessment we arranged for someone to be with her as she wouldn't be able to answer questions herself due to cognitive abilities and confusion the caller called only letting the phone ring twice not giving time to answer then called again half hour later this time only letting the phone ring once again not giving time for them to answer ..
We then spent months trying to get another appointment which was today .again. We got a support worker to be there for the call at the time of the call they called and said they are running behind and cannot do the assessment so now thats two assessments they haven't been able to do ..
We are extremely worried as my mom is struggling financially after he tidying the extra for supported living she's left with under 280 pm to lay for everything else like food gas electric water council tax transport to important medical phone bill so she can log on to her UC appointments clothes toiletries pet food +she's had 2cats for 10 years and we haven't been able to re-home them .her recent gas and electric bill was 150 due to her having nerve conditions which make her extremely cold easily pound leaving 130 for everything else it's just not livable we are worried about her loosing her supported living bungalow as it took so much to get that sorted for her is there any way we can complain or do we have to just take on the chin and just wait for another appointment .the support worker did ask if they can book one in today but they said no they will have to wait until one comes through again.its really frustrating these assessments keep being cancelled especially when she has had to wait for one and arrange someone to be with her
