New Style ESA Telephone appointment

Victoria1
Victoria1 Online Community Member Posts: 4 Listener

Hi everyone,

I've be claiming ESA( Support Group) for 10 years. Due to the migration into Universal Credit, next week I'm due a New Style ESA telephone appointment. I'm anxious beyond words! During the telephone call, I need to accept my claim commitments, what does this detail ? And what other questions can I expect to be asked?.

I'd really appreciate any help to calm my nerves

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Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing

    It will be a very quick, easy and straight forward phone call. Your commitments will be to agree to report all changes and that's it, nothing else. Once the claim is up and running there will be no issues at all. Your payments will be £276.40/fortnight and the deduction from UC will be £598.86/month. It looks more than what you receive but there's 4.3 weeks in a month, not 4 weeks. UC will then top up your income.

  • Kimi87
    Kimi87 Online Community Member Posts: 8,663 Championing
    edited January 2025

    It will be a very brief call, your only commitment will be to report any changes.

    Please see this thread where two members reported how easy their call was

  • Victoria1
    Victoria1 Online Community Member Posts: 4 Listener

    Thank you so much, your insightful words have brought me peace of mind.

  • Jimm_Alumni
    Jimm_Alumni Scope alumni Posts: 5,713 Championing

    Welcome to the community @Victoria1 😊 I'm glad the words of our members has brought you peace of mind! If you do have any other questions please do just ask.

    Best of luck with the call, and if you wish please do let us know how you get on 🙂

  • Victoria1
    Victoria1 Online Community Member Posts: 4 Listener

    Hi,

    My commitments phone call took no more than 5 minutes, if I hadn't of asked two questions it would of been even shorter!. Thankfully, we only spoke of how I need to report any changes in circumstances and that was that, very straight forward. Absolutely nothing to worry about.

    Many thanks to poppy123456, Kimmy87 and Jimm_Scope

  • Victoria1
    Victoria1 Online Community Member Posts: 4 Listener

    I've also used the Citizens Advice website and their Universal Credit helpline.

  • Catherine21
    Catherine21 Online Community Member Posts: 9,788 Championing
  • Kimi87
    Kimi87 Online Community Member Posts: 8,663 Championing

    If someone migrates to UC from Contributions Based &Income Related ESA the process is different than migration from just Income Related ESA.

    Often people only find out what their ESA is when they migrate.